Titus-Will Lube Center

Jon Morhous

★★☆☆☆

4 years ago

Took my vehicle in 7/27 for oil change, fluid check and tire rotation. Dropped it off for 9 A.M. appointment and put on the envelope to have it done NLT 1P.M. Plenty of time to do the work. One o'clock rolls by and no phone call. I waited 15 minutes before I called and was notified it was going in the shop at that time. I wouldn't have been as upset as I was, but this was the third bad experience at this location. I did get some resolve talking with the service manager, but really, how can I regain confidence when it has happened to me multiple times already?

James Tipton

★★★★★

2 years ago

The service was for some parts in the exhaust system that went bad. The replacement of those parts were covered still under warranty. Things went smoothly and I was able to pick up my truck in just a few hours. Great job guys, thanks

Ben Tesoro

★★★★★

3 years ago

My car was having a hard time starting, so I called my go to guy Brian in service. I was able to drop the car off after the shop had closed, but Brian was able to get my car looked at, got it diagnosed, and fixed. Had me back on the road the very next day. It's excellent customer service that has made me a loyal customer for going on 13 years.

Merle Krouse

★★★★★

2 years ago

Always a great experience at Titus-Will Hyundai. Easy to make an appointment, service department is always efficient, kind and informative (especially Terry Machett - hat off to him!). I'm always confident the work was done correctly and nothing extra added!

Samuel Wilson

★★★★★

2 years ago

Had my Wife's 2011 Elantra Serviced a few weeks back, they were outstanding. they covered/Repaired 4 recalls we were not even aware of (free of charge) and serviced the transmission. at a reasonable price. we will defiantly be coming back, thank you.

Larry Hall

★★★★★

2 years ago

Bought my truck in for the heated seats chip install. Service agents were great and friendly. Visit was shorter than scheduled. In n out very quickly. Been in a couple times for scheduled maintenance. Has been very positive and fast. Waiting area is pleasant with amenities. Can’t say enough about the service folks and work done. Have gone the xtra mile both times. Thank you.

Deanne Kennedy

★★★★★

Edited 4 years ago

I went for my 6 month oil change appointment on Monday. I was greeted immediately and asked if I wanted the car vacuumed and tires rotated. I agreed and was pleasantly surprised when not only was everything done but a burned out bulb was replaced. This was all completed in about an hour. I was very impressed with the staff and their willingness to go the extra mile. Kudos to Titus-Will Lube Center.

Kuulei Kauanoe

★★★★★

3 years ago

We took our vehicle for scheduled Maintenance and general repair, the next day we had to go to Seattle. On our way to Seattle we heard this weird noise and pulled on the side to check it before going any further. We discovered the shield was loose and it was now just hanging. There was nothing we could have done to fix the problem and was happy it was nothing that would forbid us from continuing our trip and make our appointment. When we got home we called Titus and told them what had happened and was given an appointment to bring our vehicle in a week later. Mathew checked over our vehicle and the damage was discussed and it would be taken care of. It was taken care of with full attention and now it is running great and left us with great appreciation for the exceptional services we received as Titus made it right. Thank you Titus Will. Exceptional, Respectful and Trustworthy Company with high Values and Integrity.

Lori Bogdanovich

★★★★★

2 years ago

I took my Santa Fe to Titus Will on December 12, 2023 for a scheduled Service Campaign. Taylor Olmedo Service Advisor #4909 checked me in and was Very Helpful. She was able to get me a Service Vehicle to drive home as my vehicle was looking at a 3 to 4 day turn around. Taylor called me on December 13, 2023 to let me know my vehicle was all done and ready to be picked up. Under Warranty all of my campaign was completed and I am so happy with the care and attention that was given to me. I Highly recommend Titus Will for all your car purchases and excellent customer service.

Jordan Collins

★★★★★

3 years ago

I was more than satisfied with my experience. Jasmine honored the price I had last been told for my transmission to be serviced, even though prices have gone up since. Also, first time customer discount and tires rotated free of charge. I like the fact that you can see the work bays and can see the work being done, so you know you're not being yanked. Five star review ,although, for what is done to service my transmission the price seems high to me. I'd rather pay than do it myself and do something wrong and have bigger problems.One last thing to mention, my appointment was originally scheduled at 4 but I got off work early and they got me in an hour earlier than my scheduled appointment.

Tom Davis

★☆☆☆☆

6 years ago

Waited 45 minutes before told they didn't have the right tool for oil drain plug for a Mazda. (Who doesn't have an 8mm wrench in their auto shop?). Told them to forget it and brought it directly to the Mazda dealer. Sure enough, they stripped the plug. Sorry, but these guys (gals?) don't know what they're doing. Used to be good, bad business now. Won't be back.

Steve Leicht

★★☆☆☆

2 years ago

I have a Cadillac XT6 that Titus Will can never fix. Most recent issue is TPM system. Always alarming, but of course nothing wrong with it or can’t determine the issue. Seems to be the typical response from TW:(

Memo “Memo” Jimenez

★★★★★

a year ago

Titus Will Lube and Tire Center in the Olympia Auto Mall continues to impress! For the past three years, since purchasing my truck, I've consistently received top-notch service. Jasmine's warm welcome and efficient handling of my paperwork set the tone for another great experience. The comfortable waiting area with free Wi-Fi and coffee is a nice touch, and the service itself is always spot-on. Most importantly, I truly feel like part of the Chevy family here. Highly recommend!

Dana Babauta

★★★★★

4 years ago

Michael Ellis is an amazing sales person. Honestly all the guys there are awesome. The finance guy was so easy and friendly to work with. So very happy with the up front pricing and honesty, down to earth people, and my 2022 Tucson Limited!!

Michael Hull

★★★★★

Edited 6 months ago

It's always a pleasure experience when I get service. The staff are friendly and courteous, and always a pleasure to talk to. They are understanding and sympathetic on my concerns. I'm greatful for the appointment times now, it's easy to schedule around my time, and it's quickly in and out. Thank you. Mike

David Timmis

★★★★★

2 years ago

Solid place for maintenance of your vehicle. Friendly and efficient staff who maintain a well-flowing schedule. Prices are a bit high but worth it, especially if you have the lifetime package.

J Sim

★★★★★

a month ago

I was very impressed and happy with the service / alignment department. Avin was experienced, professional and honest. It's kind of a long story about the way my brother passed and I acquired the truck that was being serviced but Amanda and Avin were empathetic and provided me with everything I needed to know to have a safe lasting relationship with my vehicle and scheduled service intervals with their service department.