The Wash Tub

Desiree Bell

★★★☆☆

9 months ago

Very disappointed in my wash today , for 35$ I feel like I could have done better my self plus tipped 10$ because I understand it’s hot outside . Same mosquito that’s was in the inner part of my windshield remained untouched. Car looked worse than when I took it in . As I received the text that my car was ready employee said “god damm “ making me feel uncomfortable. Cashier was very nice . Gentleman who sold me the purchase was also very welcoming . Giving 3 stars because cashier and sales person were amazing and besides the one employee making a comment it was good.

Gwen Rivera

★☆☆☆☆

2 months ago

Took my car for full detailing and job was so sloppy and not throughout. When I got my car back I actually asked if it had been serviced at all. The guy could not visually see the obvious areas that needed to be clean. I had to start pointing out areas that needed to be clean such of my steering wheel the cup holders the door which look completely untouched and I witnessed him go over the area once with a dirty rag and say he was done. After 15 minutes of self directing touch ups which didn’t even get the car half as clean as it should have been I left as far already was 2 hours late from the time I was given for completion and I had to pick my daughter up from school. I called immediately after returning home with my issues and was told I had 72 hours to make a complaint and that a manager would call me. Unfortunately they gave me the run around and a manager never did call me and I had to leave town for work at the 48 hour mark. If you want someone to go over your interior with a dirty rag once for $170 then come here but I promise what your able to do at home is much better quality by yourself. I remember coming on a separate occasion years back with my moms car and getting a less than ideal detail as well. If you are looking for to get your car sparkling clean- DO NOT COME HERE. Will look for another detailer even if it means driving to the other side of town.

Sylvester Aguirre

★☆☆☆☆

a year ago

I would give this 0 stars if I could but I will be canceling my memberships soon. I’ve about had it with this place. I’ve been a member for a few years now with multiple vehicles including my wife’s. I will occasionally get add ons detailing services but today when I went in for a wash I inquired about the detailing services that was $599 I believe. The guy looked bothered that I was there to begin with and proceeded to tell me that the $599 was out of my price range. Who is he to assume that it’s out of my price range?? I proceed to tell him about the service and then he states it’s pretty late in the day and that it would be better to get it done another day. At this point I’m just like forget it, they don’t want my money then it’s fine. He just walks away from me and doesn’t even say thank you or ask what kind of air freshener I wanted. I get out of my truck and tell him I’d like the new car scent and he just says sure and walks away. I then get a text that my vehicle is ready and so I go out there and nobody is near my vehicle and I have to flag someone down. I then tell him there’s a rag left inside my truck and he then grabs it and walks away. The truck was not even washed correctly. It has water spots, dripping water, no air fresheners and then I notice later the writing is still on my rear window from check in. This has been a horrific experience and will be canceling my memberships this weekend and taking my money elsewhere.

norma graham

★★★★★

Edited a month ago

Andrew and Joseph always make sure my vehicle is exactly what I expect. My truck is always checked front to back, inside and out to ensure customer satisfaction. It's quick to where it can be done during lunch. The whole team is amazing but these 2 gentlemen are just on top of their game. If for whatever reason anything is missed, I just point it out and it's done immediately. I wish all washtubs worked as well as this one. Thank you. 02/05/26 Once again these 2 young men, go out of their way to excell in service. Thank you Joseph and Andrew for giving 110% at your job. Excellent service, I wish all washtubs would model this one.

Gerardo

★★★★★

3 months ago

I took my car to Joseph at Wash Tub for a full detail, and he did an amazing job! My car looks brand new inside and out — super clean, shiny, and smells great. He paid attention to every detail and took his time to make sure everything was perfect. Definitely worth it! Highly recommend Joseph if you want your car looking spotless.

Marissa Garcia

★★★★★

5 months ago

The sales manager Brett is proof that kindness and generosity still exist in these challenging times where customer service has taken a hit. He actually took care of my mother’s SUV while she was in her chemo treatment. The staff did a great job in 15 minutes! No complaints. Lots of gratitude for excellent customer service! Thank you, Wash Tub. Thank you, Brett!

Admeeda Gonzalez

★★★★★

3 months ago

Service was thorough and detailed. Joseph Pileggi was friendly and offered me one if their towels to take “just in case”. He also informed me that o could switch it out for another on my next visit. This young man has the training it takes to be a successful manager: courteous, friendly, and dedicated to great customer service.

Yadi Sauceda

★★★★★

6 months ago

Everytime I go it's a great experience. Staff is super friendly and very attentive to my car. From the compliments on my Bronco to the cute dino earrings that the cashier wears, I get the feeling I'm right at home and know I'm getting the best service possible.

Sybil Ortiz

★★★★★

3 months ago

José did an outstanding job with my car. He was kind, fast, and very detail-oriented. You can tell he truly cares about customer satisfaction he left the interior spotless and the exterior shining like new. His attitude was professional and friendly the entire time. Thank you, José, for your great service and dedication!

HECTOR VENEGAS

★★★★★

a month ago

Im from Houston so we Houston folk always picky on people washing vehicles cuz they dont know how to give good service.but here these folks take care of you plus that new sealant wash they have makes your vehicles look like VVS Diamond 💎 glaring. You gotta go try that new wash..cant beat it for the 50 I paid.. keep up the good work.

Hector Venegas

★★★★★

a month ago

Very good experience. The ladies in from very heroic thank you Versace girl and Jennifer. Plus that new wash sealant you guys got my slab looking like VVS DIAMOND. THANK YOU KEEP UP THE GOOD WORK

Otaku Fox

★★★★★

4 months ago

I just got my first car and never been to a car wash on my own but I plan to come here permanently now! Joseph greeted me and explained throrouhhly and was patient given I’ve never done this before and my car came out great! I’m super happy with this place and the candles smell great too! Will be buying one next time I stop by😊

Rubi Armenta

★☆☆☆☆

6 months ago

Bought a 3pack of coupons with $29 each with full service. And they didn’t even clean the inside or throw away trash.

Mo Martinez

★☆☆☆☆

4 months ago

You should avoid this location at all costs. I went to this location to get an exterior car wash add interior vacuuming which is the standard wash which is about $35. I asked that they make sure to move the car mats and vacuum under the floor mats as well. I also asked what the upcharge works be to Armor All the dash and interior vinyl. The person that was checking me in asked "What is your budget today?" Big Red flag if they do may have standard prices. I restated my request and said I just wanted to make sure that the car was vacuumed entirely and ask what the cost for Armor All would be and they reply that they do not do that for an upcharge but would be happy to charge me $189 for my request. They wanted me to pay $150 more for the standard vacuuming request a simple wipe of Armor All on the dash and panels. I said never mind just let me get the regular wash and the person just stood there looking confused at my request add continue to try to upsell me. I just said never mind and I drove off to a self-serve car wash up the street on Fredericksburg and was able to wash my car for $20 and I went to AutoZone to buy disposable Armor All wipes and was able to do it myself all for only $40

Adrian Tarin

★★★☆☆

4 months ago

2 things Im paying for the $59.99 “Ultimate wash” expecting to get all the stuff detailed on the website that id be getting on the wash. Complete Interior Vacuum Soft Cloth Wash Towel Dry Windows Cleaned Inside & Out Gleam Wax Air Freshener Platinum Shield Exterior Dressing I ask the man on the ipad if he can touch up the floor mats He then goes to selling the $100+ detail. (which i understand trying to sell a package) And so i ask okay well what do i get in the monthly wash since im paying $60 on a month. He says “just a wash and a vacuum”. So what happened to the website description on the “Ultimate Wash”, now its only for a wash and a vacuum only? 2nd Joseph (wears glasses) is a great kind worker!! Props to him. Every time he gets me it’s always spotless and goes out of his way to go above and beyond.

Christopher Moore

★★★★★

2 months ago

Came here before 8 am and they did an exceptional job! Jordan, Jennifer, and Melissa were outstanding and had a wonderful attitude! Thank you!

Mario Vazquez

★★★★★

4 months ago

Joseph has cleaned my car several times. That team works so hard and he's always very professional and attentive and remembers me when I return weekly. I don't know if he's the supervisor or not, but is a great leader. I tip extra when he's around as the job is done well.