Tesla Service
Rating: ★★★★☆ 4.2 / 5 (423 Reviews)
Tesla Service is a Car Repair located in Tesla Service, 9420 College Park Dr, The Woodlands, TX 77384
You can reach Tesla Service through the contact information provided on our page. You can also access our location using Google Maps.
Working Hours
- Monday: Open (8 AM–6 PM)
- Tuesday: Open (8 AM–6 PM)
- Wednesday: Open (8 AM–6 PM)
- Thursday: Open (8 AM–6 PM)
- Friday: Open (8 AM–6 PM)
- Saturday: Closed
- Sunday: Closed
Reviews
Jarvis LaDay
★★★★☆ 13 hours ago
Oliver Arnold
★★★★★ 5 days ago
Harish Roopani
★★★★★ 2 weeks ago
Frank Delgado
★★★★★ 3 weeks ago
Sammy Garcia
Best Tesla service center , very knowledgeable and cordially staff★★★★★ 3 weeks ago
h asf
Horible customer service and policies. I found the front desk dude to also be curt, rude and dismissive. If this is there direction Tesla is heading, I’ll start looking at other EVs.★☆☆☆☆ a month ago
Eric Westphal
Advisors were all very knowledgeable and helpful. Clean, comfortable waiting area.★★★★★ a month ago
Tj Olonilua
Trash customer service and policies. First of all, it takes over a month to get in then, even though I’d been chatting with them the entire month identifying when the issue was happening so they could hopefully diagnose it remotely, they informed me of needing to a week to figure it out and offered me no loaner. Ive owned Mercedes, Audis and range rovers and most will give you a loaner for extended repairs. I found the front desk dude to also be curt, rude and dismissive. If this is there direction Tesla is heading, I’ll start looking at other EVs. I’ve also been to other Tesla service centers that had better customer service.★☆☆☆☆ a month ago
robert nornholm
When you go to Tesla to get your window replaced, you expect that you would get expert service. However, that is not what I got. First off, when I booked my appointment, the quoted time was 2 hours. Therefore, I took one day off from work to account for the two hours. When I got the I was told they were behind and it would take a day to replace. That was extremely inconvenient but I thought that I would get an expert installation. However, the installation was anything but expert. The windshield was smudged, dirty, and very unprofessional. I would expect the windshield to be clean but it looked like Pigpen from Charlie Brown installed it. $1,500 for a windshield is unrealistic ..however, when your the only game in town, you don’t have much of a choice. Step your game up Tesla and show that just because you’re in Conroe doesn’t mean you are that unrefined!★☆☆☆☆ a month ago
joe pierce
I recently bought a new Model Y here. I found it a great experience, and would recommend it to anyone. I was able to test drive vehicles easily and without the sales rep in the car. The process is automated to an app and communication occurs through it. Josh was the manager who personally handled my purchase. He truly went above and beyond to make the process feel personal and pleasant. Thanks Josh! Go buy a Tesla here.★★★★★ 2 months ago
Aline Jaimes
Tesla service used to be very good. Lately it has been deteriorating, they have an arrogant attitude like they are too good to care. Maybe when they get replaced by Optimus robots they will actually value their job , customer service and customer care. At this point I think Optimus , it may be better customer experience. No arrogance and attitude. I was really considering getting the cyber truck but given how painful service has become , I am going to wait and stay away from getting a new Tesla. I have no complaints to the actual service repair, but all the circles they make you run to get into the service center,, meaning the app, the claim filing, the front desk at this service center. This service center today had a 38day waiting time to get my car in. It is ridiculous. If all the other shops around town would be able to change the glass roof, I would be there no questions asked. At least satellite , Goodyear etc those guys are super efficient and they care about customer service.★☆☆☆☆ 2 months ago
Tonya Cunningham
If I could, no stars would be given. This location has terrible customer service!!!!!! They are very rude and condescending. I couldn’t get a remote diagnosis after a week. I was promised a solution that never came. Tesla service to its buyers is non existent! This brands time is limited. Once another EV company is able up match the technology Tesla will be dead in the water as customer service means nothing to them. Why spend your money on a product where the company could care less about you or the product once you have bought it. Do yourself a favor don’t buy a Tesla! I have had 3 and they all have given me issues and trying to get them fixed is an epic poop show!!!!!!!!!!!!!!★☆☆☆☆ 2 months ago
Bhavini Patel
★☆☆☆☆ 2 months ago
Joshua Ludy
Great service★★★★★ 3 months ago
Talha Ali
The customer service is terrible. Supervisor Megan is so rude and front desk Alex is so senseless I can’t express in words. Not sure how Megan is still supervisor with this attitude. The issue only needed 1-2 hour of work for LV battery replacement on the appointment day. After I came to pickup my car after work they said to come back next day.. they kept delaying without proper notifications. On top of this when repairs were done and after I took my car back home, I noticed they had the rear car seats clipped open and didn’t even closed it after repairs. Such lousy and rude service it is.. be careful everyone, rather go south for repairs.★☆☆☆☆ 3 months ago
C A Muldoon
Incredible location★★★★★ 3 months ago
John Hesse
Went there to order a cyber truck. Had one salesman for three people. Did not have a demo. Wound up ordering it anyway, on my phone.★★★☆☆ 3 months ago
Carina Bradbury
After reading other reviews I’m not actually surprised with my experience. I took my car in to have 2 tires replaced. My appt was at 10:15 but they said I could drop it off “before 8 am”. I got there at 7:30 expecting to be able to drop it off but no one was there. So I had to wait 30 min which was annoying but whatever. I picked my car up that evening after they were closed (I have a job), and left immediately for a business trip out of town. When I returned from my trip I noticed that the paint on my wheels on the two tires that were replaced was rubbed off. It was obviously done during the tire replacement since it was only on those 2 wheels. I messaged Tesla immediately after noticing and they told me that they would not cover the damages since I had waited 4 days and driven 600 miles since I was there. I explained it was quite obvious that it happened during the tire replacement. They continued to say they wouldn’t cover it. I requested a call from a supervisor and got a call from Megan, the service manager. I explained again and she interrupted me, saying they weren’t going to cover it. Every time I tried to talk she interrupted me. Admittedly I was a little emotionally charged in our conversation but only in response to how I was being treated as a customer. I have never had such a terrible customer service experience. Do yourself a favor and read the reviews before you take your car here. Drive a little further and go to the cypress location.★☆☆☆☆ 4 months ago
Contact
Address: Tesla Service, 9420 College Park Dr, The Woodlands, TX 77384 The Woodlands, TX The Woodlands
Phone: +12819827130
Website: https://www.tesla.com/
