Rocket Express

chris field (Biolapse)

★☆☆☆☆

5 years ago

Not impressed. I got the $12 wash, I had planned to go to a DIY place but the local one was out of order. Decided to give this a try. I drive a jeep. Ran it through, drove it home, then washed it by hand because it had mud in the wheel wells, the rims were still dirty, dirt on the fenders, rear, sides, bumpers, honestly I can see that the wash did a darn thing. I get better value out of the gas station washes. Maybe their detailing services are top notch, but the drive through car wash is about as useful as a 30 second spray from a garden hose.

Amy Terry - Realtor

★★★★★

14 years ago

Reasonable prices for a car wash plus free use of their vacuums. They also provide paper towels and cleaning supplies to wipe down the interior of your car. And to top it off free air freshener of your choice. The staff is friendly and helpful and the car wash is environmentally friendly, recycling as much water as possible. They really have customer service down! I highly recommend this place : )

Emma Lopez

★★★★★

13 years ago

I stopped here to try out a new car wash place on the way to visit my cousins nearby. Prices are pretty cheap and fair, a little more so than the bigger stations. Got a pretty thorough job of rinsing my Honda civic. There was the convenient availability of cleaning products and vacuums to put the shine back into my interior as well. The establishment seems very environment conscious, recycling things like water in the car wash. The staff too was right-on and dependable. I'm quite sure that all these things will be what keeps me coming back for great car wash service.

C Z

★★★★☆

9 years ago

This was the first place that actually got my car clean...I live in the mountains off dirt roads. When it gets busy there is a line but it moves pretty fast. 20 minutes tops. The vacuums are free. Not as strong as the place in Denver I used to go but adequate for sure. I paid $10 for medium grade wash and was pleased.

Melissa Fisher

★☆☆☆☆

11 months ago

My car was going into the shop so I wanted to cancel my service. The person at the car line would not help me. The phone number given goes to a full mailbox. I've paid 3 months for nothing at this point. PURE SCAM.

JS Parker

★☆☆☆☆

10 months ago

Can’t cancel service!!! I called a few times and left messages with no response. My card continues to be charged. I have the bank involved now disputing charges and stop payments. Don’t fall for this place and its monthly membership!

Alexander Guevara

★★★★★

2 years ago

The staff at this car wash are so nice and young. The service is great and they are super respectful. The quality of the car wash is amazing and left my car looking shiny. Great place.

Wayne Langley

★☆☆☆☆

3 years ago

My wife and I used to like this place, but they have lost us as customers. We had signed up for the unlimited washes for a monthly fee to be automatically charged to our credit card. That particular car ended up in an accident and will be in the shop for an undetermined amount of time so we needed to cancel the service. My wife tried many times to cancel. Nobody answers the phone and they do not return calls. She also went in in person and left a message. After all of this, they are continuing to charge us. We used to recommend them to friends, but no more. They simply do not respond to customers.

Lynae Haddad

★★★★★

2 years ago

I’ve been a regular client of Rocket Express but when another car wash opened near my home I decided to try Vic’s They were good but after every car wash I found the rear of my car still pretty dirty. I decided to return to Rocket express because the difference was that they have a person that sprays the car down but also takes a long soft brush and brushes the whole rear of the car including the back window. It’s those small personal touches that convinced me to return even if I have to drive farther. Thanks for the great service

Sarah Walter

★★★★★

10 months ago

I always have an amazing experience here, it’s a quick wash but the staff really cares and they are professional and go out of their way to get your car looking new.

Wade Bass

★☆☆☆☆

a year ago

They do a fine job at washing your car, but when it comes to canceling they have been awful. I canceled 5 months ago, I checked my bank account and they have still been withdrawing from my account, I have gone to the location twice to get refunded and both times they said I’ll be contacted to get a refund. I still have heard nothing from corporate. This whole building is trash including Dakota Ridge Automotive.

Samuel Weiss

★☆☆☆☆

Edited a year ago

I used the for a couple years. Car washes were okay. Here’s the serious issue: they don’t pick up their phone or return your calls when you try to cancel. I moved months ago and have called many times, leaving messages each time telling them I can’t show up to cancel in person and clearly expressing a desire to cancel my subscription. They don’t return the calls, clearly they don’t check messages and they haven’t picked up the phone one single time during their “business hours.” I first began attempting to cancel in December 2023, it’s now June and they keep taking my money. You’re better off picking any other car wash.

Erika Limon

★★★★★

a year ago

Best car wash I’ve personally found in the area! Monthly memberships are affordable and allow me to keep my car clean 24/7! I also love that an attendant does a pre-spray and brush before heading into the automatic car wash.

Bonny Eppelheimer

★★☆☆☆

11 months ago

Poorly managed business with a recurring customer complaint. You buy a monthly unlimited car wash but cannot cancel the repetitive monthly payment when you want to. I tried calling and have sent several emails but they do not respond. We had to dispute the charge with our credit card. I usually buy a booklet, but will ask for a refund on these. Very poor customer service and Mark Shamis will not respond!!! Too bad, because the wash is good and the attendants are nice people. Will look for a new place

ShiningEyes Archer

★☆☆☆☆

9 months ago

The service is fine and the employees that I've come in direct contact with have been very nice, but I canceled my account last Sept. and they are still charging me. I've emailed, called and left messages and had the employee at the payment area send messages to the owners serval times and they are still charging me. I did get one month refund after writing a bad review but then they started charging me again. I use to have cobblestone because it was near my work and I never had problems with them. I would advise using someone else. PS. I'm having to dispute the charges with my credit card company at this point to get it to stop.

Jen Miller

★★☆☆☆

2 months ago

Here at 7:52am on Thursday and not open. Hours on website show it opens at 7:30. Employee just showing up at 7:55. Still sitting here as he gets everything turned Car wash is not as good as it used to be either. Overall disappointed in this car wash that used to be my go to... not anymore.

Brenton McClure

★☆☆☆☆

a year ago

Idk what is up with the automatic car wash facilities around this area, but you're better off washing your vehicle at home. This is the $20 "Rocket Wash." One thing to note is that this facility does not have an overhead spinning brush, which is why I think the front, top, and rear of my vehicle is so sub-par. The sides are still not passable, but had a better clean.