I am original owner of a 2018 car which I have taken to pat express car wash multiple times. This Sunday I took my car in and only used car wash then left. A few hours later it was noticed my antenna cover was pulled off with enough force to break screws and plastic around screws. I called pat’s express and I was informed by assistant manager that they found cover of my car. I took my car back to dealership which I have warranty. Warranty would cover if cover wasn’t physically pulled off. It is $900 to fix. I went back to pat to discuss with manager and was told they aren’t responsible and recommended I just put glue on it which elements here in Florida is not a permanent fix and if flys off while driving could damage another car. I have requested my monthly plan to be cancelled and would not recommend this place to anyone. Picture provided below of antenna cover before before and after
Malaika brown
★★★★★
3 months ago
Ladarion and the team are the best ! Great customer service and the car dry at the end and we love the towels and bottles they got !! Good job
Linelle Dunlap
★★★★★
2 months ago
Davon was nice he went above and beyond to help. He was polite and pleasant. Exceptional customer service.
Devin L Simmons Sr
★★★★★
a year ago
I highly recommend Pat Express car wash when you go there there’s a young man by the name of Charles. Excellent customer service and his politeness is phenomenal
Adria N.
★★★★★
3 years ago
Love this place! Excellent Vaccums and powerful Car Wash. I’ve been going here for years. I love the low fees and exceptional customer service the employees offer!
Sheba Loyd
★★★★★
2 months ago
Devon was extremely kind and generous to me went out of his way to make sure I was taken care of properly Best Car was in town ❤️
Sasha Bowie
★★★★★
3 months ago
The workers there are nice. I ask the manager to change out the water for me. An he immediately got someone to change it. I appreciate that. Keep up the great Customer Service.
Diavione Barnes
★★★★★
3 months ago
Workers are always nice and friendly. The best car wash ever! Also the manager is always ready to help and very professional.
Conswalla Glover
★★★★★
5 months ago
Shout out to LAV for assisting me. I was unaware CASH was not accepted however he didn't make me feel like I had to have a card or I couldn't get a wash. He was professional and efficient in making sure I got a car clean and I APPRECIATE THAT.
Michaella Francois
★★★★★
2 weeks ago
Davon at that car wash is very good with costumer service he is polite and was very helpful 5 STARS!
Ivy Chin
★☆☆☆☆
a month ago
Check your credit card or debit card statement. Pat’s Express have auto pay $20 out of my account unbeknownst for 3 months! I’m disputing the payments with my credit card company. In addition LaDarren (an employee) handed me a “termination”. that has $17.43 cash. He never gave me cash for the transaction that was applied to my credit card! Beware!!!
Danielle Gillette
★☆☆☆☆
5 months ago
I have been paying for a monthly subscription for at least the last 10 years. I canceled due to your rude employee advising me that I did not pay when I paid the day before and I proved that to her and she did not let me wash my car I asked for a refund by your manager and was told I would be refunded. I never got a refund. I never used your car wash again, so I am not understanding why you guys could not issue me a refund. The managers that you hire are extremely unprofessional, and that is exactly why you’re losing customers. There are a lot of other competitors now and a lot of us chose Pats because we have been going there so long, even though other car washes has better amenities. Loyalty to a business doesn’t matter when a manager clearly tells you they do not care about your business and you can go somewhere else! I want my refund!
Kay P
★★★★★
2 months ago
Very good car wash and the have over ten high powered free vacuums you can use as well as a pre was area for your car and rims…
C Alejos
★★★★★
4 months ago
Always a great experience. Their staff is very helpful always. Ledarion (mgr) sets a great example for his team. Best car wash in Orlando! Best vacuums in town. Give it a try!!
Ricardo Rodriguez
★☆☆☆☆
a month ago
My moms vehicle was damaged here resulting in over $1k in repairs. The manager, Ladarion Morris said he would be responsible for the damages. After receiving the repair quotes he lied and said that the vehicle had the part loose previously and that’s why it came off. The vehicle had been at this location previously and had not been damaged prior to this visit. Membership was cancelled.
Pretty Brown
★★★★★
3 weeks ago
I love this Carwash , customer service is great LD is the best he make sure we leave happy every time
Erica Bolivar
★★★★★
3 months ago
We have switched to Pat’s couple months ago and got the multi car deal. I personally can say that it was a great decision! The place and the service have met our expectations. Lately, the service has improved a lot ☺️
Adeena Ademu-John
★★★★★
a month ago
I got a free car wash coupon after my service at Classic Honda and they did such a great job! I've paid more for less than what they were charging normally , that didn't do half the job they did. I will 100% go back again.
Jocorrea
★★★★★
4 months ago
Great car wash deals, full month for $10 when signing up!! Shout out to Ladarian for his top notch service!! Y’all stay clean and blessed 🧼
Kelis Kapri
★★★★★
3 weeks ago
10/10 Experience! Customer service here is always top tier always have my car looking brand new super professional, quick and detailed, I truly appreciate businesses that care about quality. Definitely my go to car wash 💗
Visitor Reviews
No reviews yet. Be the
first to review this business!