O'Reilly Auto Parts

Raz

★★★★★

2 months ago

Good place and good people.

K.

★★★★★

3 months ago

Easy parking, good selection

Mike Goodno

★★★★★

2 years ago

Parts delivery was super fast. Driver Travis got me the parts I needed fast and was very polite. No dilly dally with that delivery driver. Unlike one lady that took over two hours to deliver parts.

brandon morals

★☆☆☆☆

a year ago

A Guy who works here named Joe is so rude. Everytime I call he has the worst attitude. I won't be shopping at this particular O'Reilly because of Joe. He's that rude I avoid that store like the plague thank to your employee who's very rude named Joe. Don't insult people next time Joe. That's not good customer service. I'm gonna tell all my friends and family about how bad this Bedford O'Reilly is all because of that 1 guy. It's a shame because everyone else in that store is so nice and generous. Except for Joe. That guy makes us customers not wanna retur. So I wanna say thank you Joe for forcing my business elsewhere.

Philip Couture

★★★★★

3 months ago

Fast, friendly, efficient, and cost-effective

Emily Hoekstra

★☆☆☆☆

3 years ago

Manager named Joe was absolutely horrible to my husband, profiling and accusing him of scamming the store for money while trying to return parts. The issue at hand was that the card he used to buy the parts was compromised from being hacked a few weeks ago. Joe wouldn’t follow the story at hand, refused to help him out because he ASSUMED he was returning stolen parts even though we have solid proof of purchase and they were absolutely not stolen, and in the end were forced to get a gift card in return instead of getting our money back. He also made sure to call all the local stores so that he couldn’t return these parts somewhere else with someone who would actually help. This guy should be fired. Disrespectful, rude, profiling, and downright unprofessional. This store needs to do better. No such thing as proper customer service anymore. Do NOT recommend and we’ll be sure to let everyone in the area know about this experience.

Milt Matt

★★★★★

a year ago

Always a great place to shop. Great help obtaining the proper items and recognizing the military is greatly appreciated. It makes all those hardship times overseas and in combat worth it. Thanks.

Lloyd Wiley

★★★★★

2 years ago

I went for an inspection. The man who started the paperwork was friendly and explained things perfectly. It was inspected thoroughly and quickly and the fee was reasonable. I saved with AAA. I would return in a heartbeat. The waiting room was clean with free coffee.

Theresa Zachary

★★★★★

3 weeks ago

Staff was polite and helpful.

Bruce Tinker

★★★★★

a year ago

Jacob was the best on point person, I spoke to in a while. No clue on the color style that was available for car paint and admit it! Told me all it said admitted not fully understanding partial. None of us both fully understand everything was very glad to hear his honesty. Such a great personality to go with it. I can see him going far. From a mechanic to a parts seller. I've been dealing with alot of them for over 30 years. He is one in a million. KEEP THIS KID!!!

Gary Palys

★☆☆☆☆

8 months ago

This location at 85 S River Rd, Bedford, NH 03110 has always been my go to for my automotive needs. They have always been accommodating in installing small parts like light bulbs. This morning at 8:30 I walked in I was the only one in there. I stood there for a couple of minutes before someone showed up at the counter. I needed to my license plate bulbs replaced. He wouldn't do it. I am in a pillow sling after rotator cuff surgery. I am very disappointed!

Justin Hall

★★★★★

7 months ago

Always very helpful and easy to work with. They’re great with my young kids when I bring them in, which makes the whole experience even better.

Sam McDonough

★★★★★

2 months ago

Went in the get new wipers and the gentleman working helped install them for me on the stop. Best day ever, great service!

Chris Riddle

★☆☆☆☆

6 months ago

This location has terrible customer service and stole $30 from me. I went into the store to get 5 feet of fuel hose. They only had 3 feet, so I had them order more for me. A few days later, I went to pick it up. I forgot my receipt, and they couldn’t find my order, which I thought was weird. I needed the fuel hose, so I bought 5 feet with the intention that I would come back with the receipt and get a refund since I never picked it up. When I returned with the receipt, the manager said it was rung up as a sale, not an order, and he couldn't do anything for me since I didn’t have a fuel hose to return. When I told him I didn’t have the fuel hose because it was an order, and I never received it. He called me a liar, saying, “How would I know you never received it?” He told me I might be able to come in when the cashier who checked me out was in, and maybe he would remember me, but otherwise, he could not help me. I have a corporate account with O’Reilly and maintain a fleet of vehicles. I don’t have time to go in a 4th time for this matter. From now on, I’ll be shopping elsewhere and cannot recommend this location. If you’re the owner reading this, you should talk with your manager about basic customer service because you just lost a corporate account.

Jeannine Ouellette

★★★★★

2 months ago

Stopped by to get a tail light bulb and Jack was so helpful. Walked me through the process of changing the bulb and and I don't think I would have been able to get the light housing off my Rav 4 without his help. Very thankful for the assistance and kind attitude.

shane harvey

★☆☆☆☆

a month ago

Dave the store manager while finally warranting the item while saying on the phone “it would be no issue” gave me a hard time saying the transfer pump is not rated for propane and will damage the seals, it says right on the label to keep caution when using a flammable liquids and gasoline which includes propane. Without actual knowledge of the product, Dave claimed that it could not handle propane, which is not true as it says right on the back to take care with propane and gasoline products. It also has a lifetime warranty stamp, stamped right on the box, and they’ve tried to give me a hard time, swapping it out. Even though in the end, he still did swap it out, I should not have been given such a hard time about swapping out a transfer pump with a lifetime warranty when I used it for its intended purpose. All I wanted to do was change the transmission fluid in my truck without contaminating it with propane and causing damage to my $10,000 transmission and instead Dave had to give me a hard time and make it take longer to get home working on my vehicle over a $12.99 part that would not increase his store sales whatsoever. that is the opposite of what O’Reilly is about and I’m very upset with my visit.

Jonatha Kerr

★★★★★

6 months ago

Joe at the front desk of O’Reilly auto parts was the best! He took the time to help mr change both my front lights and it was difficult with my honda pilot! He was knowledgeable and understanding with me. He went above and beyond to help this college mother out as we were heading back to college that day! Love, love his work and truly appreciated his help and expertise! Thank you for the extra time and effort! My front lights work! yay! Employee of the month in my book! All my best-jonatha k.