ModWash

Meghan M

★☆☆☆☆

4 years ago

We’ve been customers for over a year, participating in one of their monthly plans. I frequented this location weekly, to get our car cleaned. Except this time things went wrong. I proceeded through the car wash followed posted placards and about 3/4 the way through I heard a loud bang. When I started to exit the car wash I noticed that the cover of my driver side rear view mirror had broken off. I pulled into a vacuum parking spot and reported to the manager on site. He proceeded to pick up pieces from inside the car wash basin and return them to me. You can see from pictures something clearly hit the mirror taking a gouge out of the plastic, it wasn’t just a normal pop off. It also broke into multiple pieces. I filled out a report, it was sent up the chain to regional management and nothing not a single thing was done. No apology, no compensation, not even a free month of car wash, since our monthly plan was around $20. I had email communication with both the manager on site as well as the regional manager, neither of them were professional. Neither of them showing any indication of having formal management training therefor a poor result. This company does not care about customer satisfaction or loyalty. Needless to say they lost a regular customer, we canceled our account and will never recommend this location or this company to anyone.

Corey Watt

★★★★★

Edited 2 years ago

This was the first time we've been to any ModWash. We were impressed with all of the recent and high ratings. I was a little surprised at the price and range of wash services, but have to say it was worth the money! The vacuums and cleaning station have all you need to clean your car, windows, and leave with a sparkling car. The customer service was incredible and we will be back!

Jamari Lewis

★★★★★

3 months ago

I haven’t been here in a while but I got to say the wash is better.i can’t remember the mangers name but he was friendly and went out of his way to give my daughter a lollipop and explained toy for tots. Thank you modwash will definitely be back.

Dodanim Figueredo

★☆☆☆☆

Edited 3 months ago

I visited this ModWash for a single car wash back in December of last year. I handled my debit car to the employee at the gate and requested one car wash as I mentioned before. I received the service, left and never returned again. I recently discovered, after reviewing my bank statements, that they have been charging me for a membership I never signed up for or authorized in any way. This has been going on for almost a year now. They have charged me $277.68 for a single car wash. This is a clear case of fraud. I contacted their “customer service” department, but they are not admitting any wrongdoing nor agreeing to refund my money. I have since contacted my bank’s fraud department to report the issue and to replace my compromised debit card. After reviewing numerous similar complaints from other customers, it appears this issue is part of a broader pattern at ModWash. I will be submitting formal complaints to both the BBB and the FTC. In addition, I will be filing a police report for theft and fraud. I will also be monitoring for any potential class action lawsuits related to this conduct. The attached screen shots serve as testimonial evidence of the ongoing, systematic credit card theft and fraud occurring at ModWash. These reviews and complaints are publicly available on their Google business profile and on the BBB website.

Hilary Adorno

★☆☆☆☆

4 months ago

Avoid Modwash. I had a monthly membership here, and it’s been nothing but problems. Every visit required “employee intervention,” and when I tried to cancel, the staff said they didn’t know how. I was told the corporate office rarely answers the phone, so I was basically stuck. In my experience, I kept getting charged but couldn’t get service. I finally had to dispute the charges with my credit card company to get them to stop — and I’m still not sure they have.

Tenetia Hicks

★★★★★

Edited 2 years ago

I had my car washed today. I have to say thank you to Ryan for drying my door jams. He was thorough joyful and pleasant conversation. He made my day. Thank you Ryan and Mod wash and the car fresheners. Come join Mod wash on 22nd in St. PeteVacuums are good too Kunte

Robin Newsome

★★★★★

a week ago

Kunte was fantastic helping me clean my car and always a great attitude!!!

Joe Stone

★★★★★

2 years ago

Jessica and Josh were amazing. Seriously left with a huge smile on face! If you live in the area and need good service, car wash and some tips and tricks to keep you car nice and clean don’t think and come here. Also check out their monthly membership, it’s a great deal!

Jaden Bolinder

★★★★★

Edited a year ago

The carwash is amazing every time I come in they greet me with an air freshener and help me at the pay station the employees are great especially Jessica and justice This is definitely the place to go to get your carwashes on days where you can’t do it yourself and the vacuums are great someone will actually come over and help wipe your car off with there soft rags definitely recommend to anyone and I will always come here 😁

Ataraio M

★★★★★

2 weeks ago

Bob was amazing! Cleaned my tires after the wash so nicely :) appreciate him

Summer Wilson

★★★★★

2 weeks ago

Erick is my fav there! He’s always so helpful and helped me register my new car under my membership seamlessly and always helps dry my car!

Heide Carrion

★★☆☆☆

4 months ago

ONLY STICK TO THE TWO CHEAPEST OPTIONS. UNDERCARRIAGE WILL STAY DRY AND DIRTY. If you go to this car wash DON'T BOTHER WITH THE 25 DOLLAR OPTION OR UP. It's supposed to wash the undercarriage so can someone tell me why it wasn't even wet under there? I parked immediately to vacuum and spot dry. I ran my hand just under the driver's side all the way back. IT WASN'T EVEN WET. It was just dry dirt. I feel ripped off. At least the rest of the car is clean. The passenger side vacuum was broken in the second stall immediately coming out of the wash, but I managed to hold the nozzle in place. The vacuums have good suction. The air freshener smells good. They have nice soft microfiber cloths. If you don't need undercarriage and want a quick wash, they're fine if the location is convenient. I'll be looking for a new car wash, which is too bad because they're so close to me. I'm just really glad I didn't buy their membership, because I almost did.

Deja Nelson

★★★★★

6 months ago

I visited ModWash and had an excellent experience thanks to one of the staff members, though I can’t remember his name. He helped me sign up quickly and easily, and I even got a discount. Every time I went through the wash, I saw him, and he always gave me an air freshener and wished me a good day, which was such a nice touch. When I had to cancel my membership, the process was simple, and even though a payment went through by mistake, it was automatically refunded without me having to say anything. Once my car is back in working order, I will definitely get my subscription again — the service and experience were totally worth it!

Steven Graham

★☆☆☆☆

2 months ago

The staff signed me up for a membership without asking me first. After the first month I was charged I tried canceling online which did not work. This time I called their number and after being left in a queue, called back, hung up on immediately, then repeating again until I wasn't hung up on I was finally able to cancel. I don't know if every ModWash does this or just this location, but it has tainted my perception of the brand and I will never be back.

David Fawcett

★☆☆☆☆

2 weeks ago

I should have listened to the earlier reviews that this place is a joke! I think if you kept car wash liquid with you and threw it on your car during a rainstorm, you would get a better wash. Dirt on all the windows still. Tire shine!?!? Please! I think they came out dirtier than when I went in. And I don't normally even do the brushes, especially on a new car. If you want to TRASH your exterior with swirl marks, this is the place for you. It's a painful, violent process. And at over $20, it is BEYOND a waste of money.

Gerard

★★★☆☆

9 months ago

While waiting for my son, I decided to try this drive‑through car wash. I bought the cheapest “Must Wash” option for $11. It was okay—the car came out reasonably clean, so I can’t complain for the price. Just a heads‑up: you’ll need to vacuum the interior yourself.

Ben Oglesby

★☆☆☆☆

3 months ago

If I could give zero stars I would. I had a membership at this location for a year because it was a convenient location. On my last wash one of the spinning brushes ripped the side mirror off my Jeep Gladiator. It literally sounded like someone hit my truck with a baseball bat when the brush wrapped around my mirror and shattered the plastic base leaving it dangling from the wires. They even had a video of the event, but pointed to their sign saying they aren’t responsible for any damage. Can you imagine any other industry where this would be acceptable? Don’t trust this company with your vehicle.