Google Reviews
John Garchow
★★★★★
9 months ago
Great employees willing to help! Great environment, too!
Aristeo Robelin
★
☆☆☆☆
6 years ago
Seems like something is wrong at this place, when you walk in they are on you. Well I just wanted to return a few small faucet repair items unopened. They said your not getting money back and I said that's fine do you give store credit she said yes so I waited for someone to come to do whatever they do for that to happen and I had to go so I returned today with same items and now it's a different story. Now I can't get anything and I was there to spend even more money with them. Well they lost another customer, I'm done there, good luck, I sense a closing in the near future thanks to the way they operate or lack of. I am not a window shopper when I go in a store to shop or return something i usually spend more with that place for my rentals. #Megamillionlottowinner Google this!!!! I will bet you $500 you won't keep this at the top of your reviews!!!
C Ciesers
★★★★★
3 years ago
I recently had the pleasure of working with Amar at Hammer Time Hardware on a project involving finding the right salt for my driveway and asphalt yearly maintenance. Throughout the process, Amar provided outstanding customer service and went above and beyond to ensure I had the best experience possible. From the very beginning, Amar was incredibly helpful in assisting me with finding the right salt for my driveway. He provided several recommendations, and was able to explain the differences between each option in detail. This was incredibly helpful, as it allowed me to make an informed decision about which option would work best for my situation. The next step of the project was to discuss the asphalt yearly maintenance. Amar was once again incredibly helpful throughout the process. He was patient and understanding while I asked a million questions, and was able to provide detailed explanations of the various options available. Once again, this was incredibly helpful, as it allowed me to make an informed decision about which option would work best for my situation. In addition to providing helpful recommendations, Amar was also a pleasure to work with. He was always friendly and professional, and was quick to respond to any questions I had. He was also willing to go the extra mile to ensure that I was happy with the results. For example, Amar was willing to call around to various retailers to make sure I was getting the best price on the items I needed. The project also involved finding the right type of chain and lock for a dog house. Amar was able to provide helpful recommendations for this item, and was able to explain the differences between each option in detail. This was incredibly helpful, as it allowed me to make an informed decision about which option would work best for my situation. Another highlight of my experience at Hammer Time Hardware was the employees. Everyone I interacted with was incredibly friendly and helpful, from the cashier to Arafat, who provided additional assistance with finding the right chain and lock. Overall, my experience working with Amar at Hammer Time Hardware was outstanding. He was incredibly knowledgeable and helpful throughout the entire process, and was a pleasure to work with. I would highly recommend him to anyone looking for assistance with salt, asphalt yearly maintenance, and chains and locks. He is an outstanding customer service provider, and I’m so thankful to have had the opportunity to work with him.
Yonetta Kendall
★★★★★
3 years ago
I can always find what I need, small store with big inventory and great customer service! Need something in a hurry and you are in the neighborhood try them first. Great customer service too!
Matt Hinds
★★★★★
5 years ago
I have been a landlord for thirty plus years ,bar owner for nine.Time is money in my situation, they are knowledgeable and professional and carry a lot parts that some big box stores don’t even know what you’re talking about. best hardware I have found. I also feel good about supporting a local business!!!
A S
★★★★★
Edited 9 months ago
Hands down, the best hardware store in Saginaw. I entered, explained what project I was doing. The gentlemen that helped us offered personalized service, helping us find the most cost efficient route for completion. The check out clerk was conversational, friendly, and invited us back. I compared prices on products offered at major chain home improvement stores, and Clark's trended to have more value products, and on name brand items, was within a dollar or so. You'll leave here spending less money, less time, and the staff is infinitely better than chain stores.
D F
★★★★
☆
5 years ago
Everything that's great about small hardware stores. They always have someone at the door to ask what you need and show you exactly where it is, and offer advice and expertise. Always. Stark comparison to the big box stores where you spend half an hour searching and can't find a worker who knows much about their products. On the downside, they don't enforce their mask rules, and with new cases and deaths hitting records daily I watched as a regular customer talked into the faces of two employees from about 16" away. Gotta step that up a bit, Clark. Your aisles are too small for comfort to be in there with people like that. If it it weren't for that it would be 5 stars all the way.
Jo Reif
★★★★
☆
2 years ago
This is a great local hardware. Except for that older woman with the blonde hair. She always gives everyone a hard time about discounts and coupons. Thank God for Amar. Not sure if he’s the new owner, but he seems to be a great guy!
Dominick Georgetti
★★★★★
6 months ago
Very helpful kind and knowledgeable crew
Bashar Alzubairi
★★★★★
a year ago
Great help as soon as you walk in the store someone is greeting you and asking if you need help. Very supportive and a nice and well organized store.. Keep it on!
Nisha W.
★★
☆☆☆
2 years ago
Doesn't accept returns on tools. Brought a staple gun and some staples to go with it. The guy working there guaranteed that the staples would fit and when I got home I opened the package and the staples didn't fit. Was told if the package has been open then can't take it back. How else would you know if the staples fit in there?
Joseph Freeman
★
☆☆☆☆
a year ago
The hardware was a great place to go until it was sold,,, The new. Owners do not have a clue, They couldn't make it in Dearborn. And I don't think they'll make it here. The owner's son, the worst. I have caught him charging me more than the price tag. And some of their policies are ridiculous. Don't ever try to return anything. They will find a reason not to take it back. Hope they sell it as someone that knows how to run it as they don't.
Tiara Long
★★★★★
Edited a year ago
AJ has awesome customer service! When I walked through the door the energy was top tier! He helped me with everything I just knew AJ was a manager. Please keep him there with that type a customer service I know the training is phenomenal! Thanks AJ, me and my family will always return here!
McQuade AJ
★
☆☆☆☆
a year ago
I purchased an item. I got home and it didn't work/ broken? I returned within 20min. I just needed to exchange it for one that works. The same cashier demanded a receipt. I said you know I was just in here. Then she proceeded to get rude over the receipt. I now own $30 of junk. Thanks, you lost my business forever.
M.Abdulaziz Mahmood
★★★★★
8 months ago
I was pleased with the good treatment by the staff. I am very happy with your service to me and also the good treatment. Thank you very much.
Melvin DeVeaux
★★★★★
9 months ago
Had the pleasure of working with AJ 2 times. was an awesome transaction. Excellent guy need more people like him. (Drew) give that man a raise
Sam Gobah
★★★★★
8 months ago
⭐️⭐️⭐️⭐️⭐️ A True Gem in Saginaw! Hammertime Hardware is hands-down one of the best local hardware stores around. The staff is incredibly knowledgeable, friendly, and always willing to go the extra mile to help you find exactly what you need—whether you’re a seasoned contractor or a first-time DIYer. The store is clean, well-organized, and surprisingly well-stocked for its size. I’ve found everything from specialty tools to hard-to-find plumbing parts here, and at fair prices too. What really sets Hammertime apart is the personalized service—you don’t get that at the big-box stores. Support local and shop here. You won’t regret it!
Douglas Beach
★★★★★
2 months ago
Propane $15 for 20,Lb can beat it and great friendly service
John Robison
★★★★★
8 months ago
Nice little hardware store in Saginaw, had a couple keys duplicated and they were fast and the keys worked!
ahmad sam
★
☆☆☆☆
4 months ago
🛑🛑🛑 Every one use this place to refill his propane tank make sure to weight the tank after you get done (in different place) On October 26th, I came in after noon as usual to refill two 100 lb propane tanks. After a few minutes, the employee told me he filled the first tank, but the second one was leaking, so he couldn’t do it. I asked if he could tighten the valve or check it, but he refused, saying it might cause a spark and blow up. That explanation didn’t make sense to me, so I took the tank to another shop — they filled it without any issue, and it’s been working perfectly since. Today, October 28th, I decided to check the first tank he filled. Using the hot water method, I noticed it was less than a third full. Then I weighed it on a scale and was shocked to see it only contained 28 lbs of propane — far less than what I paid for. I understand mistakes can happen, so I called the store to talk to the manager. They told me to come in at 8 a.m. tomorrow. I also spoke with another employee who claimed to have 30 years of experience and said the guy who filled my tank has 15 years — but I personally know that he was mowing grass for my restaurant just two years ago, so that’s not true. This whole situation wasted my time and money, and on top of that, the customer service was very poor. The guy he used to cut my grass knew me so if the manager sees this review, he can easily find my number to call, apologize, and refund my money — or just keep losing customers.
