Grease Monkey

Jacob Foshee`

★☆☆☆☆

Edited 6 months ago

Stay far away. I took my car to Grease Monkey in Dundee last Saturday for a routine oil change. While starting the work, the crew told me my radiator had a major defect and needed replacement (this was visually obvious). I agreed, and four hours later picked up my car at the quoted price. On the drive home, I noticed my horn didn’t work. At home, I discovered all the panel clips in the engine bay were destroyed, and my horns were hanging by their wires — completely unbolted. I reattached them myself. The next morning, I found a large puddle of coolant in my garage. A quick inspection revealed a coolant hose near the top of the radiator was only half reconnected and missing its clamp — the source of the leak. Given the horn and clip issues, I decided not to return to Grease Monkey and risk more mistakes. I called and left a message explaining the problems. On Monday morning, the manager asked me to bring the car back in. I explained I no longer trusted them with my vehicle. He said he’d speak to the owner about a partial labor refund and call back. Instead, I had the car towed to my regular mechanic. They immediately diagnosed even more issues: the bottom radiator hose was installed incorrectly and “cinched,” preventing coolant from entering the radiator at all. They performed a complete coolant flush and fixed the hose connections. I followed up in person with Grease Monkey. The manager again asked why I didn’t let them “fix it” and offered excuses, including blaming a “vacuum” for the hose issue. He assured me he was going “above and beyond” and offered me a $25 coupon — despite the fact that their mistakes could have caused serious overheating damage. He also claimed this “has never happened before,” though I know of at least one similar incident with a neighbor whose belt replacement failed the very next day, leaving her stranded. I’ve been a loyal Grease Monkey Dundee Oil Change customer for over two years. Prices were fair, service was fast, and I had no complaints — until now. This experience showed a severe decline in workmanship and attention to detail. Cars in the shop now seem few and far between, which sadly matches the quality I’ve seen. Bottom line: I will not return, and I strongly advise others to avoid this shop. My trust in them is gone, and I am still waiting for any real follow-up or reimbursement for the costs I incurred fixing their mistakes. Edit: After a few weeks, the respondent below returned my emails, only to inform me that this location is not corporate owned and he could not help. Again, steer clear of this shop.

Bernadette Albrecht

★★★★★

2 months ago

Wonderful experience. The guys are great!! Kevin really went out of his way to really check what was going on with my car and fixed it.

Djeemetry Phebe

★★★★★

6 months ago

Super friendly and helpful. I drove my Car from Canada to Florida and I need to have my engine coolant taken care of and they did it with less then 15mins and also removed some corrosion I had on my battery for free. I I’ll be going back for my next oil change

Joseph Sanabria

★★★★★

4 months ago

If you guys leave near Dundee please come to this shop went in god oil . Filters tire rotation and even a quick vacuum inside in no time . Both guys were amazing and help out alot thank you . I’ll continue to recommend this spot and bless this amazing shop

Jeff Leonard

★★★★★

5 months ago

Mechanics were polite, knowledgeable of their skills and automobile operations. The owner greeted me at my car and we sat and talked in the very nice lobby enjoying a complimentary cup of coffee. Every need that my car had was explained thoroughly without sales pressure, totally up to me to decide. I explained my concern about an issue I was having with the car starting and the mechanics offered to check several items to eliminate the problem. They confirmed my issues were battery related so I purchased a new battery and install. Oil changed with Mobil 1 synthetic high mileage. I feel much safer and confident my car will handle the long road trip ahead of me. Support small businesses!!

Kyle Cannon

★★★★★

5 months ago

Showed up without an appointment, with an hour til close on a Friday. They changed my transmission fluid, while I had a great conversation with the owner, Moe. Anything I can’t handle myself. I’ll be sure to go to them from now on. They’re fair and honest. Which is hard to come by these days.

Linda Saez

★★★★★

3 weeks ago

Honest and professional staff. Me and my sister brought our vehicles here and problems were resolved quickly and budget friendly.

Gil Torres

★★★★★

4 months ago

Second time going to Grease Monkey at this location, Mo the owner is a great guy and soo easy to talk to. He’s always looking out to help you in any way possible. The rest of the crew is amazing as well, the speed those guys work at left me amazed. Thanks again and see you guys soon.

Sharon Montri

★★★★★

a year ago

The owner and employees are very professional. They know what they are doing and fixed my Jeep in a short time. I would recommend them to anybody for oil changes and mechanic work. The auto car wash is excellent. The jeep was covered in mud and it took it all off!!

Danielle Isaguirre

★★★★★

a month ago

My experience at Grease Monkey Oil change and Automotive center was great!! I felt like comfortable speaking with the servicemen, they were up front in pricing of services, and there were no surprises, and explanation of all services my car needed.Excellent service, and I will be coming back😊

Jerry H

★★★★★

a year ago

There is a New Owner and we had the pleasure to meet him today, we brought Kraig's Jeep here today, they found the problem, alternator went out, they ordered it at noon, had it by 3 and had the jeep back to us at 5.30. Great people. I would highly recommend this place to you. The photo is from Jeeping with Sheriff Judd, a once a year benefit ride. It was a blast 4x4ing until the alternator went out going up the rock hill right after the mud pit, that we got stuck in twice. Grease Monkey also has a auto and hand car wash.

Carousel Collision Franchise

★★★★★

Edited 4 months ago

Brought my 2024 Alfa Romeo Stelvio in for oil change and it was done promptly professionally light reset which was my concern they vacumed my mats, tire pressure checked and gave me a car wash voucher

Patricia Eatmon

★★★★★

2 months ago

We are so impressed with the service we received! I would highly recommend Grease Monkey to everyone. They go out of their way to help and fix the problem with your vehicle! The price is very reasonable and the service is GREAT !

Victoria Boswell

★★★★★

2 months ago

Super fast service, got in and out as fast as they said I would for my oil change if not faster. Car wash included is the cherry on top to coming here and they have a little promo they’re running that gives you $15 off your next oil change with a smelly good car freshie. Went to get in my car and they even vacuumed the floor boards. And topped off my fluids. 1000/1000 service

Toni Lyons

★★★★★

Edited 5 months ago

Listen I went to grease monkey in Dundee on yesterday, which was Monday the 15th. I went to get my oil changed. My experience was phenomena, they was very pleasant, kind and friendly. I really like the set up they have, you can see how long before your car is ready, drink a cup of coffee or a bottle of water in a nice a clean waiting area. Ladies we know how when we go to places with our car and how men's tell us different things, we need this we need that and we get frightened and we spend more money than we really have, LISTEN they are honest people, the young man bought my filter into me and showed it to me I was ashamed, it was dirty and full of leaves and I know that was my filter because I watch him take it out, which he explained to me that I really do need it and I did agree with him. I appreciate what they did. Not to mention my car was trash on the inside taking grandkids to practice they leave bottles papers all over the car dirt but let me tell you something when I got my car back oh my God it looked practically new, I was so thankful! my car feel lighter it was amazing. The job that they did for me and I really appreciate it. So I do recommend you stop by there give them a try and I guarantee!!! you will go back oh not to mention then I got a free car wash with it, where I drove through the car wash and I've been needing my car vacuum and wash and I got it all done at one stop. I did not mean to say this much but I had this on my mind and I had to let y'all know that it is worth it the price was very reasonable and I will be going back. They are located right there in the Winn-Dixie store area please drop by go by and meet them let them service your car and you will be a happy camper because I was. I wish them the best in their new endeavor and look forward to following their future success.

Natalie Bishop

★★★★★

3 weeks ago

As an out of towner and heading back home, I wanted to have my fluids and tires checked. I was directed to a bay where Damian did my check, he topped off fluids and checked my tires. He was courteous and polite. What a great employee!

Sean Pearce

★★★★★

a month ago

Best staff on earth. Made my process quick and easy and my car runs great. I had an issue with my ignition coils and I was there for like 15 minutes tops before everything was sorted out. My go to mechanic as of now.