Google Reviews
Jim King
★★★★
☆
Edited a year ago
Professional, quick and you get a complete inside and out car cleaning at the best (to me) car wash in town, Gentle Touch off of Knickerbocker.
Blackjack
★★★★★
3 years ago
Friendly staff. Even if it looks busy, I just parked nearby, walked up and was greeted quickly and given directions on where to wait. Plus it came with a voucher for a free car wash.
Jose Escobar
★
☆☆☆☆
7 years ago
I drove up, 2 cars in the bay no other customers. The individual looked at me sighed and put his head down. Waited another 5 minutes before he came to the truck. He stood at my window looked at me and said nothing, I asked him how he was doing and he replied tired! I politely told him I would try a different place if he preffered. He turned around did (2) thumbs up, not one and dragged his feet back into the shop. I typically let these things go, but I am a small business owner and one of my biggest challenges has been employee attitudes. I have a fleet of 6 vehicles. They all go to Avis Lube now when I am in San Angelo.
Annette Latham
★★★★★
2 years ago
went here to get my vehicle inspected..even though they were pretty busy they moved the line pretty fast..very friendly, knowledgeable staff .I will be going back..
Bryla Perkins
★★★★★
3 years ago
Great workers and great experience. Answered some questions I had an were very nice people! Thank you to the team who helped today! Dena and the guys who worked today were awesome!
Sara Whitlock
★★
☆☆☆
9 years ago
Very expensive oil change.. $65 Had I known I would have gone to Goodyear like I usually do. Goodyear does oil change and checks everything on the vehicle for you for $30. I waited 45 minutes for a $65 oil change bc this place was empty when I was driving by and I thought it would be quick and convenient! Now I know why it was empty!
Quentin McCray
★★★★★
4 years ago
Wholesome men and woman work here! Came to get an oil change and to make sure my vehicle was safe to ride, they did that and beyond. Thank you guys for the help! I will recommend this place to anybody who loves great customer service!!
Shawn Blount
★★★★★
a year ago
Good friendly people that work there the boys and young men that work in there they know what they're doing and they're fast
Lei Lo
★★★★★
9 years ago
Super friendly staff , very professional and knowledgeable .I got my oil changed fluids and new filters done quick. Would have had my inspection but due to rain i couldn't. I also got a ticket for a free car wash ! I am very pleased and will come back most def. Thank you for everything!
Aurora Zucchini
★
☆☆☆☆
7 years ago
Called 2 weeks prior to coming to get routine transmission filter and fluid replacement. I gave them my car info and what engine size I have and what not to make sure they could get it done when I called. Was quoted decent and they were nice on phone. Came in today and my car sat here for two hours and nobody contacted me to let me know they don't have the tools to do this service for my vehicle. Thanks for wasting my time. Now I can't even get what I need done somewhere else because of the time wasted. So mad. Unprofessional. Don't waste your time here.
Billy Blue
★
☆☆☆☆
2 years ago
If you own a Dodge 2500 diesel, don’t go here. Told them my 1st oil change that my carport concrete had oil dripped on it. I went back for a second @ 15k and told them about the mess from the first one. They assured me they would take care of the issue. They did not.
Hector Romo
★
☆☆☆☆
3 years ago
The Great Hail Storm of (May) 2020 made a single crack on my windshield. My vehicle passed inspections in July 2020 and July 2021–I haven’t fixed the windshield yet and nothing about it has changed. Running errands, I came to this place because it was nearby, and I was in a hurry. The guy asked for my insurance, checked my vehicle, engine, lights, etc., and even took it for a drive. All of that only to say that I didn’t pass because of my single-crack windshield. Something easily noticeable that he could have said before wasting time. When I mentioned that I had passed for the last two years, he just said to “try somewhere else.” I recognise I’ll eventually have to repair the windshield. But it’s an extremely expensive repair that I cannot afford when everything else is equally expensive. So, either the last two years I’ve gotten really lucky, or this guy doesn’t know what he’s doing.
Valentina Duffley
★
☆☆☆☆
5 years ago
Went for a state inspection today...Three guys standing around doing nothing...Refused to do my inspection. Said the manager didnt want them to do inspections until 11am... a full 2hrs later. When asked why... it was just "that's what he said". I have been a customer for over 5 years... will not be back again. I went to Jack's Oil Change and they provided immediate, professional service. Will definitely use Jack's from now on...
Melody McKinney
★★
☆☆☆
4 years ago
My friend has been there for an hour already just for an oil change and staff refused to inspect his vehicle with no purpose given. The staff who “helped” him was rude and was just standing around. Honestly felt stupid and embarrassed for even showing confidence with recommending them to my friends and family if they are providing this kind of service to them.
Eternyti Dade
★★★★★
a year ago
They gentlemen’s there are very nice if you get a oil change they also give you a paper to go get a free car wash they did oil change and my state inspection and showed me everything it was my first time getting it done as I had just brought my first car last year they was very helpful to me 10/10 recommend going here if you have to wait inside it’s air conditioned and they have refreshments!
Severo Hogeda
★★★★★
4 years ago
Fast great service. Excellence in the many years I've been going there. Albert is an awesome employee always very respectful ready to assist you in your vehicle needs. I'd rate a 10 but since it only calls for 5 stars that I'll do.
Adam Sznyitar
★★★★★
6 years ago
Went for an oil change and they got it done. When I pulled up there was probably about 7 cars ahead of me but they work fast and efficiently. Got me in quick and got me out. It's nice they offer free soft drinks and a car wash with your oil change. Great team of workers there. Will be back in 3,000 miles. Thanks.
Antonio Sandate
★★★★★
6 years ago
Always been treated like a good friend here. The staff is very knowledgeable and great at their job. If you come in ask for Albert, the guy is as good as they get when it comes to being a mechanic, and as a person.
Stina M
★★★★★
7 months ago
I find it hard to trust my vehicle with just anyone. Gentle touch knows what they're doing and you cant beat the car wash that follows thats included in your oil change. Overall I do my best not to take my vehicle anywhere else.
Lene
★★★★★
a month ago
This is my 3rd oil change and always a positive experience and great service. Today one of the guys pointed out an issue with my tire, it’s been like that for months and he’s the first one to have noticed it. He explained it wasn’t safe and I greatly appreciated that because my kids safety is a priority! Didn’t get his name but super grateful for him.
