Costco Wholesale

Hanna Weakley

★★★★★

6 years ago

Although crowded, the Costco was well organized and kept clean. The free samples were yummy and the prices fair. Almost all the cash registers were open, and every employee was courteous and had a kind word to say.

Chad

★☆☆☆☆

2 months ago

Phone etiquette is horrendous. They cannot wait to get you off the phone. You can barely say thanks or bye before they hang up and the way they answer is with distain.

Herlinda Garcia

★★★★★

a month ago

Well, when does Costco disappoint? Never. I go for one thing end up with $500 bill. lol. I advice to not shop on empty stomach and don’t grab a cart. lol.

Rajesh G

★★★★★

4 years ago

One of the best customer experience I have ever had. We were looking for a Men’s bike which was very low on inventory. Called the Gilroy center and the customer assistant by name Travis was really helpful in holding up the bike for us and helped answering all our questions. We drove all the way from Milpitas to Gilroy . Candy aisle is a sight to behold! The store is similar to a restaurant supply warehouse. Not really stocked for home shopping, but if you need a commercial mop bucket or a professional refrigerator this is the place....and of course you can get single serve ketchup and honey packs here. There's an aisle with a huge assortment of shrink wrapped baked goods, if you have family coming over you could stock your kitchen with all kinds of "gas station" baked goods. If you are hosting a bunch of kids, they have boxes of pre-made sandwiches that might come in handy. If you want to live out your childhood fantasy of running a food truck, this store is for you. 😃

Brian Knight

★★★★☆

5 months ago

We've been putting off getting a Costco card for a while, but it was well worth buying. The 2 people at the cuatomer service counter were very rude. Not sure if they hate their job or what. Also normally costco pizza is amazing, but today it tasted like something was off. Yhe people next to us agreed.

Faran Memon

★★★☆☆

2 weeks ago

Don’t expect a good customer service here. It’s clean not too crowded most of the time.

Jesse Hernandez

★☆☆☆☆

4 months ago

I had a horrible experience at Costco. Today I bought a pizza, and the woman who served me seemed obligated to be there. She ignored me for about 15 minutes. When I ordered my pizza, she got upset and kept throwing pizzas at others as if they had done something wrong to her. Ma'am, get another job. It seems like you're being forced to work.

UnDead Legion Gaming

★☆☆☆☆

8 months ago

Got a battery with a 36 month warranty and 13 months in it wont hold a charge. Brought it in for the warranty and they would not honor it. Charged me $50 to replace it. Everywhere else will replace free if it fails early. For a company that is known for return ease it seems thats no longer going to continue. They will not honor a warranty now, beware

Greg Collins

★★★★★

2 years ago

I love to shopping and costco and saving money some of my favorite foods. Yiu can also save a ton of money on diapers and baby wipes if you have a new baby. Costco travel offers great deals on trips to Hawaii aa well.

Joanne Willson

★★★★★

Edited a month ago

An interesting fact about Costco, my Veterinary did not have the antibiotic for my dog and they found it at Costco. The wonderful part is that the cost was extremely low in price at Costco compared to what my vet charges. I did not have a Costco card and I had to be walked in with a worker, but it was worth it and they were extremely nice. This makes me want to get a Costco card. I appreciated this so much, as everyone knows the veterinary charges outrageous prices. Thank you Costco! So I just went to Costco to the optical department. The lady there was very nice professional. Help me super fast. I was in and out. And I tell you. I should have got a membership to Costco years ago. Because the eyeglasses were half the price as the last pair I got. So I basically got 241. I want today to get my glasses repaired.And the clerk did it very fast, and they're perfect now. One of the little rubber pieces came off, so she replaced both of them. They're optical department is so busy, unfortunately, the glasses I bought previously are out of stock and discontinued, the choices are very bleak.

Yun Hao Chou

★☆☆☆☆

4 months ago

TLDR Unfortunate experience of racial profiling by staff Visited today trying to add a new house hold member to my membership today. We waited 10 minutes inline at the membership counter making no progress so I decided to head to the food court with my family first. To my surprise the staff who was “busy” helping the previous customer at to counter rushed over to ask if we have a membership card and demand to check the photo on my card. Quite an odd thing to do considering they checked my card at the entrance once already. The staff then returned to the counter to serve the previous customer immediately which makes us feel targeted for no apparent reason. We returned to the counter to finish what we originally came to do. Unfortunately the same staff shows up to help. He asked my mother to verify if she lives under the same address as me which she gladly provided our current living address. The guy informed me that the address is incorrect which makes me second guess if I forgot to update my membership address. The staff also said he “advise against” changing my address online at home for unknown reason. I only found out after we got home that the address we provided at the counter did match the address on my account so the guy straight up lied to us and wasted our time. I was surprised by the subtle hostility shown by that staff member as I’ve never encountered such problem when I visited Costco before. The only difference today was me taking my family with me who isn’t the most fluent in English. We did nothing out of the ordinary during our visit today which lead me to suspect, if not convinced, that our ethnicity played a part in our subpar experience today. Very disappointing.

Justin Trammell

★☆☆☆☆

2 weeks ago

They removed the handheld scanners from the self checkout. Ill give them more stars if they bring them back

Debbie Hernandez

★★★★★

2 months ago

Friendly staff, clean, organized everything was very stocked up! It wasn't too crowded when you go during the executive hours. Found some great deals

SeeTheWorld

★★★★☆

3 months ago

The Costco in Gilroy is similar to all other Costco stores. It has a good selection of items, including the ones you expect to find. It's conveniently located near 101. It has a gas station and the prices are usually pretty good. However the gas prices at Costco on Coleman in San Jose tend to be a bit better.

Mena Garcia

★☆☆☆☆

a month ago

Sad Costco doesn't have one diesel pump one . They don't have diesel not biodiesel only diesel.

S C

★☆☆☆☆

3 weeks ago

If I could give management and customer service at this location a ZERO, I would. Very rude and unprofessional. When I was talking to one of the managers “Sammy” another person was trying to put his two cents into the conversation, “Alexis.” He was also laughing at some of the things that I was mentioning to the so called manager Sammy, who was rude and unprofessional, raising her voice at me. In other words, the help that I needed, they didn’t provide. Corporate should step in because it seems like I’m not the only one that thinks this way. This Costco used to be better and pleasant to go to, NOT ANYMORE!

Elijah “Japs” Espino

★★★★★

4 months ago

This Costco is amazing. It’s not as crowded as the Great Oaks or Almaden branches, which makes shopping here way more relaxing. They also carry a few items that I don’t usually see at those other locations, so it feels like you can always find something new. The people here seem generally nicer too, both the shoppers and the staff. The employees actually pay attention and are helpful when you need something, which is great. The food court also felt more organized and efficient, and the soda machines were noticeably better carbonated. Overall, this branch just feels cleaner, calmer, and better run than the others I’ve been to.