Bobby & Steve's Auto World

Ahmed Ali

★☆☆☆☆

3 months ago

I came in for an oil change and confirmed the wait time with the cashier before handing over my keys. I was told it would be about 45 minutes, but I ended up waiting over 2.5 hours. When I asked the employee who gave me that estimate about the delay, he responded rudely. Overall, it was a very disappointing experience, and I will not be returning.

Billings

★★★★★

a month ago

Jet provided excellent customer service & I really appreciated how quickly I really appreciated how quickly the staff took care of my Chrysler 300 oil change!

William Fullbright

★★★★★

a week ago

The guys got my jeep in and fixed in a timely manner. New thermostat and a flush and fill.

Kuatree N. Dillard

★★★★★

3 weeks ago

Received an oil change. Service was great. Waiting time was short and I did a walk in.

Mary Starkey

★★★★☆

2 months ago

Tried to schedule an appointment online but I was having some trouble so I called and they got me sorted. When I got there the guys were really friendly and at the end they took time to break everything down for me and even answered all my questions! Definitely would recommend!

Tie Howard

★★★★★

Edited 2 months ago

For Starters I want to Start off By Saying Jeff’s Bobby and Steve’s Auto shop & Gas Station Establishments are Awesome I’ve Been Going To both for many years especially the Gas Station I highly recommend going to both what brought me here is to Inform Upper Management About a Employee they have working there in the evenings I believe her name is Annie she seems like a good individual but for the last few times I came to the gas station she rub me off wrong for starters she seems like she picks and choose who she likes to have good customer service with besides that it’s been a few times I than walked up to the corner and due to her being on her phone I have to initiate to get her attention besides that every time I step in the gas station which is almost every day either she sitting on the counter on her phone or just on her phone in general which is not good look for business I really like this gas station and I have a good relationships with Jeff which I feel like he should be informed about what going on at his gas station.

Ibrahim Wael Dawoud

★★★★★

2 months ago

Jet the guy is working at the front desk at Bobby & Steve’s is one of the best coustmer service ever. They always get you in and out as fast as possible also tells you if there is any thing need to get done to the car do get you save on the road with I recommend them for sure

Johnny Boyd

★★★☆☆

3 weeks ago

They wasn’t able to help me diagnose my issue with my bmw x5 they where nice but I ended up spending unnecessary money having to tow it elsewhere after an unsuccessful diagnosis

Mariah Enger

★★★★★

5 months ago

Jet at the front desk was very helpful and all around great customer service as well as the technician that did the work. I will be back again in 60 days. Hadn't been there before, you fit me in, and will now book my next appointments moving forward. Great company!

A Murphy

★★★★★

3 months ago

Clear gas is available at the center pump, center island. This is all I use in everything other than my car. No more issues with mowers and snowblowers and scooters not starting after storage. If you need gas that doesn't corrode your carb, or harden the rubber gas lines and orings this is what you want. Alcohol is awful in fuel unless everything was designed for it. That would be cars only.

Nader Elsayed

★☆☆☆☆

5 months ago

It's not good experience, the car I just have it from the dealership 9 days ago and the inspection was good at the check lest, when I got to this place, they gives me an estimate cause for 3 grand. I back to my dealership again and make another check up. Everything is ok. You can understand.

Mel Collova

★★★★★

5 months ago

That was a very great job on a part that was horrible to get to. They had to pull my exhaust system to replace my driveshaft. As a former Trained auto mechanic that understood what a pain it was. I think these employees and Jeff are the greatest and very reasonable pricing for what they did. No more rumble down the road. Mel 😁

Mansoor Monir

★☆☆☆☆

a month ago

One of the worst places I ever been to! Waste my 1200$ and a whole week! Was there for the vehicle inspection they told me to replace my breaks pads and tire. I Changed both now when I came back they told me to change my rear breaks and coolant. Because it was rear breaks not front.

Robert McDonald

★★★★★

2 months ago

Got my repair done right away and got us back on the road. Price was reasonable and service was communicated well throughout the process. Even the tow driver was professional, polite, and efficient. Great experience with all involved.

Peyten Pederson

★☆☆☆☆

2 months ago

Brought my vehicle in for a smart start calibration. Drove from Alexandria Minnesota to the Columbia Heights location as it was the nearest location to me on 12/26/25 that was open for calibrations. I arrived around 10:30 am with ZERO vehicle trouble or abnormal dash messages. Prior to arriving I stopped for fuel in St Cloud, turned off my vehicle during the process, and started it to resume travel to this location. I made another stop at the Bobby and Steve’s convenience store where my vehicle was turned off again as I was inside the building to use the restroom. I left the building, started my car again with ZERO issues or messages, and made my way across the street to the service location. Upon arrival, I was told by a front desk associate it takes around 30 minutes to an hour for the calibration and there was 1-2 people ahead of me. I was fine with this wait, I proceeded to hand over my keys, provide my personal information necessary for the calibration, and find a seat in the waiting area for my vehicle to be finished with service. Between 1-1:30 pm 12/26/25 I was approached by another front desk associate who asked which vehicle for smart start calibration was mine. I informed him it was a tan/brown 2007 Chevrolet Impala. He then informed me that my battery on my vehicle was completely dead(which had enough charge to start and stop multiple times on my 2 hour+ long drive), and that there was two messages appearing on the dash, one stating engine power reduced, and the other stated and issue with the throttle. He informed me that because of these messages on my dash, my vehicle would not start. I was then told a battery charger was going to be hooked up to charge the battery and hope that it resolves the issue. At around 3:30 pm, I was again approached by a front desk associate along with the the associate who was servicing my vehicle informed me that nothing they were trying was working and that I would need to have my car looked at by someone in the morning that has more knowledge. I was also informed by the service associate that the problem was “above my(referring to himself) pay grade” as well as stating that the issue was not cause by them. Upon receiving this information I had asked if there was any chance my vehicle was going to be able to move that day and I was told no. This left me stuck 2 hours from my home and I was forced to find a way back home or find a place to stay for the night. The following day, Saturday(12/27/25), I received a phone call from Bobby and Steve’s at 8:41 am. The associate on the other line stated that he had my vehicle working, however the battery for my vehicle was no longer in good working condition and needed to be replaced. I was informed it would take around an hour, as the process would likely cause the smart start system to need to be calibrated once more. I said to put the new battery in my vehicle. Upon arrival, once service had been finished on my vehicle, I was charged with a $406 bill. $199 for the battery, as well as $150 in labor for a total of $349. The rest of the charges($57) were a mixture of shop supplies, an environmental fee, and sales tax. This is completely and utterly unacceptable and I should not have had to pay a single dime. My car was in working and starting condition when I handed possession over to the associates at Bobby and Steve’s on 12/26/25. Upon completion of service provided by Bobby and Steve’s on, 12/26/25, my vehicle was no longer in working and starting condition for an issue that seemingly could have been fixed the same day. I will never bring my vehicle in for service at Bobby and Steve’s again unless it is for the warranty on the battery provided by Bobby and Steve’s. The associates at this location wrongfully charged me for an issue that I truly believe was caused and connected to the service they provided to me on 12/26/25. Avoid this place like the plague!!!

Ashley Nelson

★☆☆☆☆

a month ago

My vehicle had a little hard shifting when decelerating before I brought to Jeff's B&S on 2/1/26 for a drain and fill on the transmission. They did the service. When I left it was worse. 2/3/26 I brought it to Nghias for a diagnostic (he's known for fair pricing and reliability) they determined my transmission fluid was low by 2 1/4 quarts, no notes about leaks, mixing of other vehicle fluids or burning off of tranny fluid. I went to B&S on 2/4/26 to get a refund for their incorrect servicing. The manager told me he had to talk to his team and review the cameras, he would call me. My sister and i showed up on 2/6/26 and asked for the refund again. The had not reviewed the cameras and we had to wait for them to do so. The manager (same guy I spoke with initially) said he reviewed the footage and he could only refund me for what I paid for the diagnostic at the other place. He admitted that their fluid gun may need to be recalibrated and also gave different answers about the fluid level being checked after the service. We spoke to Jeff and he gave the same answers, "their fluid gun may need to be recalibrated, he didn't work Sunday so he didn't know what was going on with my car, my car must be leaking/consuming tranny fluid, he's only going to refund the diagnostic fee at the other place because I would be making money off him" I grew up with Bobby and Steve's (downtown location) and I've had several family members work for them (downtown & Columbia heights) this is an absolute disgrace and you should be refunding the incorrect service you performed, not refunding the cost to fix it. Also you should be checking to make sure fluids are filled to the proper volumes after you're done servicing - Not relying on a machine that puts in what came out.

Lilith Lucifer

★★★★★

2 weeks ago

This place is awesome. I am a young adult and ran into helpful man named Jetli. He was super nice. I don't know much about cars, but this man helped me understand what was going on with my car. Now my car runs perfect. I would def recmond this place to any of my friends. Anyone should work or ask for Jetli.