Google Reviews
martha farthing
★★★★★
6 years ago
i recently visited to purchase a headlight bulb. not only did the cashier look up what i needed but he went to the aisle and showed me the part i needed. he also asked me if i needed help installing it and he helped me in less than two minutes. your associates are very friendly and helpful. i will be passing this experience on to all my girlfriends as i am over 60 and most of my friends are not auto friendly like me. thank you again for their helpfulness.
Just Asurvivor
★
☆☆☆☆
2 years ago
Worst place EVER!!!! I used their chat system and the person stated that they had the parts I needed, So I go all the way there to find out that they LIED and had NONE of the things I asked about, And to make matters worse, the old gray haired man working was RUDE AS HELL. Then I asked if they do do a diagnostic test and guess what? IT WAS BROKEN!!! He even bashed other workers saying they were STUPID and let customers take them outside to use and stole them, THAT is not something you disclose to another customer, THAT is something you tell your BOSS!! they obviously will hire ANYONE, even people with ZERO knowledge of vehicles or what they even sell. If you go, then you will be as ignorant as those "employees". STAY AS FAR AWAY AS YOU CAN FROM ANY AUTOZONE!!!!!!!!
Mr. Question Everything
★★★★★
2 years ago
Great customer service. Always willing to diagnose a problem on the spot and if allowed by company policy. They help you fix it. These guys and women are great
Charlie Ford
★★★★★
8 years ago
Because I feel like when I go to AutoZone needing whatever they are very knowledgeable and also very helpful and most of the time they come to me before I come in the door well you could say I'm a regular but they keep me moving and keep me on the road and I have come to understand that they know what they're talking about have never yet been sold a bad part or have any problem with the parts that I purchased would I tell anyone about AutoZone I tried to tell the people that shop at Advance Auto to go to AutoZone better service better quality yeah that's my spot
David Sloop
★★★★★
2 years ago
John was outstandingly helpful. I was on a roadtrip when my brakes went out and I needed to replace them. John gave me all the reccomendations he could from his experience and advice to get it done. I appreciate all the help.
Roger Paradise
★★★★★
a year ago
They were able to install a new car battery for me in a very short time today. I am very pleased with their courteous and professional staff and the quick service.
Alston Transportation
★★★★★
2 years ago
CHANCY on Williamson rd in Roanoke was the best sales person I have ever met She not only helped me with the bulbs I needed but actually came out to my van and helped me replace them if Auto Zone has an employee of the month or year She has my vote Please give her all praise I will definitely be coming back to Williamson rd for her great service and kindness Thanks Autozone and CHANCY!!!!!!!
Brad Rutherford
★★★★
☆
2 years ago
I had bought a blower motor resistor for my car that I ended up not needing. The part I initially bought turned out to be used, but the store manager, Joe, helped me get my $ back. Great group of people here at this store.
Patsy Morrison
★★★★★
2 years ago
I had a bad battery on the same day as I had two rescue transport. I had been on the phone with several different part stores, and nobody seemed interested in helping me. I drove to this store, and the young lady at the counter had me sorted in short order. They even changed the battery. I highly recommend this store.
The local Yokle
★★
☆☆☆
2 years ago
There is only 1 staff in this place that knows vehicles and the correct part. I purchased wipers getting the wrong ones by a staff member. When i returned the manager who is amazing and is bilingual assisted me with getting the correct wipers. They put them on for me amd were very friendly
you lol
★★★★★
a year ago
I came across this young man named Aesh who worked there and he was very helpful when I needed assistance. I purchased a new battery and also had a few questions about my vehicles Bluetooth. And he installed my car battery and helped me connect my new iPhone to my vehicle. I really like the customer service and support I got from this young man and I will be continuing my business with AutoZone
Steve Mullins
★★★★
☆
a year ago
I needed new wiper blades and having them installed. I stopped first at a competitor and there was only one employee with 3 people waiting, so I came here. As I drove up 2 employees were in front of the store helping customers and after speaking with one I was promptly assisted and had my wipers quickly replaced and then they made sure they were working properly. I left with a smile on my face thinking, now this is service!
Robin Collier
★★★★★
a month ago
Great customer service!
Ross Murray
★
☆☆☆☆
4 years ago
Awful customer service! Sold me a dead battery. When my car would not start they were completely unhelpful. Said that something must be wrong with my car’s computer and that I should get it towed. Terrible staff and absolute garbage inventory!
Natalie Brown
★★★★★
2 years ago
I can honestly say that great service is becoming a lost art now a days. So when ever I am in the presence of virtue by honorable men or women for that matter, I have to give credit Where it’s due! Joe, Lee, Jr, and district Manager Mike Collins you fellas are the epitome of great service Thank so much for you integrity and most of all hard work. We appreciate your unmatched Customer service!!!
gil Collins
★★★★★
Edited a month ago
Jan 2025 - Michael T., did the computer scan and what a great employee they have 2021 - They charged a battery for us. I found out all the services they do and it is many. Good place to shop.
Amanda Hanson
★★★★★
7 months ago
The employees went above and beyond to help me with my auto problem. Austin is an absolute rock star and went out of his way to help me diagnose the problem with my truck. A company is only is a good as it's employees and that being said, I highly recommend them. A BIG thanks to this team for their awesome attitudes and help
Ashley Armstrong
★★★★★
a month ago
Amazing workers quick service 10/10 recommend this store
Wendy StClair
★★★★
☆
4 months ago
They are a lil bit slow and never organized...but they have some wonderful people with great customer service...
Clint Walker
★★★★★
a month ago
Very friendly staff Always willing to help any way they can
