Google Reviews
Nancy Husband

★
☆☆☆☆
a year ago
Warning! We took our Toyota Grand Highlander to Arizona Auto Wash aka Pavilion Auto Wash last Wednesday for a hand wash job like we have done before, and when the wash job was finished our windshield was broken. My husband pointed out the broken windshield which had fresh glass residue around the brake to the employee, and he said he would have the owner call us, but he didn’t, we trusted him. We went back to the car wash the next day, and there were different workers, and supposed manager told us they weren’t responsible, and that we have insurance. They wouldn’t give us the name of manager or owner so we could speak to him about the situation. This business has insurance and should take responsibility for the damage! If they don’t do the right thing and take care of the repair of our windshield, We will never do business with the company again, and we will definitely spread the word on what a unfair, irresponsible business they are!
Keon Askari

★★
☆☆☆
a year ago
Used to love this car wash! Quality of work seems to be declining compared to how it used to be. Just got my car back and it’s not worth the price tag. The prices for each wash have also been increased by $15. I would expect a few dollars, but $15 is quite an increase for the wash I just received. I think it’s unreasonable to ask $35 + tip for a basic wash (exterior wash and vacuum, which I can get for $10 at Clean Freak). It’s too bad they’re one of the only hand car washes near Scottsdale.
Joel Shapiro

★
☆☆☆☆
a year ago
I have been going here for years and the quality was excellent. Today the wash was terrible. I paid for the VIP wash. Spots on windows, the mats were filthy and several areas were missed by the vacuum. BE AWARE there lease is up soon so be cautious about buying a book of washes for the future.
Dan Olson

★★★★★
Edited 4 years ago
This is the only place I’ll get my vehicles washed. I pre pay for my washes and my details from here as it’s cheaper that way. I love that their washing drive through does not use the spinning brushes and that the only time they touch the vehicle is when they are drying it. I’ve been a customer here for 6 years now and visit almost every other weekend.
Kevin Raab

★★★★★
7 years ago
They actually hand wash cars here and this is the only place I will continue to bring my car. The service was quick and the quality was comparable for the price. Whole wash inside and out took less than 20 minutes.
Keegan Duffey

★★★★★
8 years ago
Manny did an amazing job detailing my Jetta that had a bunch of long dog hair in it. Outside looks fantastic and tires beautifully shined up. Found a great Groupon they have running most of the time.
Christopher Boren

★★★★★
11 months ago
I owned and operated an auto detailing service many years ago. I can vouge that from my experience with this place, they do a remarkable job and pay great attention to detail in their service. There is a huge difference between doing a job and taking pride in your work. This place clearly takes pride in their work!
Sara Fellers

★
☆☆☆☆
2 years ago
Worst car wash EVER! I got the Super Works and my car looks horrible and after tipping and waiting 45 minutes I just left super upset. Even if I got the cheapest service I wouldn't think a car should be returned to any customer looking like this.
Jake Hansen

★
☆☆☆☆
a year ago
I don't get my car washed that often anymore, but I've been going here for years & the quality of the washes had been steadily declining, but the last 3 washes or so have been awful. I like the spot, they have good WIFI... and are not nearly as crowded as they used to be. It's clear now why that is. Now that the wash I usually get is $40 - $45 with tip, which is really exorbitant in my opinion, inflation or no inflation, I don't think it's too much to ask to not have to finish the job when I get home. To leave with my back seats looking like this... I mean, come on - a quick wipe with a damp cloth would have taken care of the cat paw-prints in 2 minutes. The attention on the interior has been nonexistent, and the drying job just lazy. Last time I opened my trunk & water dumped all over the rear of the car, leaving water spots. Drying a car by hand is hard work, and is a main reason I don't wash the car myself anymore... but come on. There has to be a place where i can get a better car wash for $45. I think it's time to try someplace else.

Jennifer Borsuk

★★★★★
a year ago
The gentleman who greeted me was super helpful and informed me all washes are done by hand which is awesome! My car looks fantastic and very clean. You can tell they took their time making sure to get all the hard to access places nice and clean! Will absolutely come back and the packages they offer are a great deal too. Thanks!
Tammy Vu

★★
☆☆☆
4 years ago
I typically don’t leave reviews but I’m not happy with the service I received today. Someone motioned for me to pull up under the canopy area so I did and got out of the car. No greeting or direction after that... went inside and sat down to wait. No one told me where to go to pay or where to go. I actually had a pre-paid booklet from my last visit (which I wish I didn’t buy now). Waited exactly an hour, which is fine since it was a Saturday. When I got my car there was still soil in my seats from transporting plants and dog hair. I don’t know what material is used to clean the center area but it’s all scratched up now. You can still see dirt too...
Peykan

★
☆☆☆☆
Edited 3 years ago
STAY AWAY, I repeat STAY AWAY! If you value your hard earned money and car. Beware of fake and positive reviews left by individuals with just a few posts.. I am a local guide that is trusted. They scratched my DYNOflex Windshield Protection Film on my TESLA. The film is a protective shield on the OUTSIDE of the windshield..I usually hand wash my cars, but thought to give this place a try, since they rave about their hand wash service. I always advise them of the film prior to the wash. They promised to only use soft towels. However, got the car back and now it's scratched BADLY. Talked to owner and he said they are not responsible for any aftermarket parts on the car. He tried to place the blame on my windshield wiper! Owner only offered to buy back my coupon books that were sold to me, and said he would give me a free detail credit. However, I will NOT be bringing any of my cars here again...so beware! I am not happy about this situation. I feel the owner should take responsibility for the damage and replace my DYNOflex film. Everybody makes a mistake. I just wanted him to take responsibility. I don't want CREDIT to come back here EVER again. I do not want to repeat this process again. I wish I could give them a NEGATIVE star.
Robin Samuels

★★★
☆☆
Edited 3 years ago
Not a happy customer. There was still trash in the front seat. They didn't even vacuum. The outside looks good. Just not the inside. I paid 30+ for what. Went hope to finish thier job NOT COOL
Robert Johnson

★★★★★
a year ago
I’ve been coming to this car wash for years. I personally own a collision repair shop. I bring both my personal vehicles and some of my customers vehicles here. Their quality is unmatched in Arizona. They treat you right, priced fairly, and will always ensure your vehicle is cleaned correctly. 5 stars all the way!
Oron Garabian

★
☆☆☆☆
2 years ago
My wife got a booklet with multiple car washes . I went Saturday first time. Of course they try to sell you more . I asked for the car wash we paid for . All I can tell you is I toke my car back to car to clean and vacuumed my self . They did absolutely nothing ! Will never use them again .
Beth Weitzman

★★★★★
8 months ago
I don’t do a lot of reviews, but I felt the need to share my positive experiences at Arizona Auto Wash. I’ve been here many times and have always had a great experience. The team is consistently friendly, helpful, and professional. I really appreciate that it’s 100% hand wash—something that took me a while to find in the area. I drive back and forth to California often, so my car tends to be covered in bugs and road grime. They always do a fantastic job getting everything clean, even on the tougher spots. If there’s ever anything I’m not completely satisfied with, they’re always happy to revisit the area and make it right. The pricing is extremely fair—especially compared to what I’m used to paying in Los Angeles for a large SUV. It’s my go-to car wash!
Aaron Weinberger

★
☆☆☆☆
6 years ago
I typically don't write negative reviews, but this had to be shared. I went in for a $100 rim detail and the quality of the detail was horrible. After an hour and a half it was "finished", however when it was done the rims were still just as dirty as they were when I arrived. I was assured that they would "get it right" and that was not the case. Then the manager said they would no longer work on the car. The sales associate afterward helped clean it himself after the "detailer" failed to clean it. I was not offered a refund for this horrible job. The pictures that were taken afterward look like the car was not touched at all.
Erin Bailey

★
☆☆☆☆
4 years ago
I paid for a full interior/exterior detail. I was called and told my car needed to be picked up asap because they would be closing. It was 1pm on saturday and they said they were closing due to weather conditions. When I picked up my car, the interior was soaking wet. They said I would need to leave windows cracked for the next few hours. My clothing was soaked driving home as all the seats were still fully wet. They neglected to clean several parts of the interior; my roof interior, sun visors, center console, cup holders, dash board, and large stains remained on the floors. They broke off a clip on my drivers side pull down mirror/sun visor, my windows had finger prints all over them, and some of my steering wheel buttons do not work anymore. My car now reeks of mildew, is damaged and dirty still. I do not recommend.
Nick Valentine

★★
☆☆☆
9 months ago
Over all, I'm not very impressed with my recent wash here. I LOVE a good local business, but all and all I think I ended up worse off coming here instead of one of the hundreds of cookie cutter car washes around the valley. So far I've found two different damages incurred from my recent visit. 1) the plastic cover for my cigarette lighter port was snapped off. 2) my driver's side window tint has been sliced open in a dozen or so places from what I assume was a dirty microfiber rag. My car looked great after my wash, but I'm slowly finding more and more gremlins like a bunch of soap residue on my windshield this morning.
Wendy Rosenberg

★★★
☆☆
4 months ago
Used a Groupon for a hand car wash and seat cleaning. Outside looked good and seats were nice but really failed to vacuum and polish areas. Wondering if the quality was worse due to using a coupon.