Google Reviews
Erick Nevarez
★
☆☆☆☆
9 months ago
I just went to get my car scan since my check engine light turn onn and like usually they never have the scanner
Samuel Moreno (El Papeto)
★★★★★
a year ago
Fabián has the knowledge and experience to take care of the customer needs and ALWAYS willing to assist. I recommend this store at Alton Gloor 💯
Ileana Blanco
★★
☆☆☆
2 years ago
Wasn't too happy to be the only customer waiting to pay by the counter for a while until someone was available to ring me up. When an associate finally came behind the counter, he acknowledged a customer who came subsequently to pay and said he could ring him up. I said I was here first, and I wasn't too happy to hear from the clerk that it "doesn't really matter". Thankfully the customer was a gentleman and let me go first, because I had been waiting patiently. I'm a small girl, I can understand if a clerk did not "see" me. But I wasn't happy with how the clerk decided to handle that...
Jessica DiSante
★★★★★
3 years ago
They were helpful, but not pushy, which is a difficult balance to achieve. I was looking for windshield wipers, I asked them to look up the size then I went back to the wipers section. They came over to offer assistance after noticing I had been over there for like 5 minutes.
Jorge Aguilar
★★★★★
3 years ago
I ordered parts online, but the two associates at this location were both very nice and professional. The gentleman who assisted me with my curbside informed me that even though it's been 10, maybe 15 minutes that I had placed my order. Online orders usually take 20-30min to process before they receive the order in their system.
Maria D Martinez
★★★★★
a year ago
Super helpful staff. Glad to have them in our neighborhood. They just helped me this morning with my teen son and they always help me with car things I know nothing about. Thanks a million guys!
Raul Alexander
★★
☆☆☆
a year ago
Advance needs to invest on customer service training for their staff or invest in new hires that they really want to work and help others... The older lady that works there always treat you with a negative attitude, she don't understand that in bussiness you need to treat your customers well in order to conduct and keep performing bussiness, if she continue having that behavoir, customers will prefer to go to autozone or oreillys and advance sales are going to go down because shes not a good fit for the store.. keep an eye on your employees behaivors Advance auto parts
Janet Weaver
★★★★★
2 years ago
Absolutely wonderful young man!. We had literally broken down in a turning lane on a busy road. We had only 4 minutes before the business closed for the night, but because it was a legit emergency. He let us in. Not only did he get us the parts we needed, he gave us a discount and money back for the broken alternator. So greatful to him.
Eduardo Reta
★★★★★
7 months ago
Vero - 6408 was a very kind person to help me find what i needed and really good customer service.
Norma Garcia
★★★★★
5 months ago
Shoutout to Adrian, he was super patient and attentive. 10/10
Rudy Gomez
★★★★★
6 months ago
Thank you Ben! Outstanding service and very knowledgeable. Appreciate your time and help Ben.
J A
★★★★★
10 months ago
Ben was extremely great help for my battery replacement! Super chill and knowledgeable. I’d recommend his expertise anytime 👍
Edgar Hernan
★★★★★
a year ago
Toyota 4Runner battery gave out got there at 9pm Jonathan Justin and Bryan came to the rescue. Great customer service changed battery out pronto and got us on our way!!!
Marylou Young
★★★★★
5 months ago
Awesome customer service. Nice in stock store. They go the extra step to help you find what you are looking for.
Matias Gomez
★★★★★
6 months ago
Always great smiles, always great service. It’s always a pleasure shopping for my automotive needs here at this Advanced Auto Parts location. Vero (6408) and her team are always great!
alberto santos
★★★★★
6 months ago
Walked into oreillys with a question since I had a light turn on my Honda civic. As soon as we walked in Vero-6408 greeted us with a smile and also explained to me what was going on. Which is a good thing because I know nothing about cars. Happy the employee was knowledgeable and knew more about the issue then me which gave me a piece of mind. Highly recommend stopping here for any car trouble.
Addax Locksmith Company
★★★★★
8 months ago
This location has the best customer service. I have been helped before Cathy who has exceptional customer service skills. She walked from behind the counter and asked us what she could assist us with. She made sure we had everything we needed. Another time Adrian offered to assist with installing a battery replacement. Today I had an interaction with the store General Manager Mr. Fabian Steven's. He was helpful, professional and friendly. We had a pleasant experience. I can definitely tell leadership in this location is strong. It shows in the level of customer service we have consistently received at this location. Highly recommend.
Christina Salazar
★★★★★
6 months ago
Vero was very friendly and extremely knowledgeable. It was refreshing to see a woman in the store. She was so helpful. She was also the only one that greeted us . She is definitely an asset to your company as it can be very intimidating for women to go into the store full of men.
Cynthia Salinas
★★★★★
2 months ago
I was very pleased with the service at Advance Auto Parts. I had to change my battery and Adrian provided awesome customer service and even help me out to change the battery. It's rare when you find good friendly service anywhere now a days. Thanks a bunch Adrian!!
Salvador Gonzalez Jr.
★★★★★
3 months ago
Manager John Martinez, in my opinion is an awesome leader as he guided Raul new employee to help me with a warranty transaction with my windshield wipers. I just recently had a surgical procedure and I can tell you John wasn’t going to make me spend anymore time than I needed to in the store, but John explained windshield wiper warranty and highly recommended I buy the extended warranty which I did and appreciated his and Raul help with the installation. Thank you again many times over John for your Great Customer Service!!!
