Advance Auto Parts

Tina H

★☆☆☆☆

Edited 4 years ago

I went to this Advance Auto location yesterday to purchase one item. I placed the item on the counter while David began to ring it up. Craig was standing next to David. I was ready to pay with my credit card. After about 2 minutes, David informed me that their computers were down and they were only taking cash. I calmly exited the store and told David with Craig standing there--that would have been a good thing to know earlier than I was told. What was the reason for this stupidity? NO I will not give you another chance as you have done this to me before. It was POOR customer service. I should have gone to O'Reillys in the first place since I had to go there anyway. Take care!

Big D Nester

★★★★★

5 years ago

Order new battery online went to take out old and the wires was loose connection on battery post. Took the car here and had them test it. Ask the older person if they test he had no problem with helping me test and told him I found the wires loose everything check out good. And he canceled my order with no problem. Advance auto was also help local bowling alley with fund raiser.

Valerie Brown

★★★★★

2 years ago

Stopped in to drop off oil to recycle and grab some quick items and the staff member named Michael was really helpful while I was also shopping. Great customer service! We will be back!

Zach Tabor

★★★★★

2 years ago

I stopped by the Advanced Auto Parts on Washington Avenue in Vinton, VA this afternoon because I needed a new turn signal indicator bulb. Mike assisted me with diagnosing which bulb needed to be replaced and even helped me do a full light check to make sure that the brake lights and parking lights also worked. This was wonderful service and I strongly recommend going to Mike for assistance at this Advanced Auto Parts in the future.

Sharon H

★★★★★

2 years ago

I was looking into buying a new car and having to spending $20 to $30k which would’ve left me with a monthly car note. My mechanic Pedro from P&M Auto Mechanic, suggested I purchase a new engine for my car instead. He stated my car was in great shape. Advance Auto had a great deal on an engine for my car so I took the plunge. I got my car back today and I am so happy 🥰 with my purchase. Btw: NTB-National Tire & Battery at 3716 Franklin Rd Roanoke, Va. is the company that destroyed my engine. I went for an oil change paid for it and drove my car for months with no oil it until I kept hearing a dry clicking sound. I thought maybe it was time for another oil change since I’ve driven it for so many months. I called to have them check and they said it wasn’t time but I could bring it in to have them check it. I gave them the keys and sat down to wait for the service but the guy came out and practically threw my keys at me. They couldn’t get me out of there fast enough. I asked them what was wrong and he said m, “Not sure what’s wrong with your car but it’s making weird sounds and you probably need a timing chain”.

Shelley Johnson

★★★★★

a year ago

Very polite and helpful. Had everything we needed at the time and made sure they were right

t

★☆☆☆☆

Edited 2 years ago

Older lady who was working the front desk was very rude, i walked in and said how’re you doing and then proceeded to show her my phone for an order i had. She told me to not shove my phone in her face a with a very nasty attitude even though i didn’t i was holding maybe a foot and a half minimum away from her face. Then i asked her is that rude? and she said very even though I didn’t shove my phone in her face and even was holding my phone with 2 fingers in a way so she can grab it to make sure im not stealing someone else’s order. Keep in mind i didn’t have an attitude and i said how’re you doing in a nice way. I do not appreciate her attitude at all and i’m sure you guys know who it is cause i’m assuming not too many older women work at advance auto parts EDIT: 11/26/23 I reached out to corporate after this incident and they said someone from the store/area would get back to me. They never did unfortunately, this is apart of the reason why me and everyone I know don’t go to advanced auto parts anymore and everyone including other random people I’ve talked too don’t either cause they’ve had similar experiences and the ORileys around the corner are so much more helpful and more knowledgeable.

Bill Light

★★★☆☆

2 years ago

They have a Lotta good merchandise, but they are always understaffed. Also, I had an employee install wiper blades for me that I had bought there, he actually told me he said we do except tips. I don’t mind tipping someone for installing some thing like a battery, but not quite sure, installing to wiper blades, which took less than one minute qualified for a tip, especially when he asked for one.

Bill Bowes

★★★★★

7 years ago

The only one stop shop for all my automotive needs! Every location is very convenient and I've never had to wait on a part, thank you Advance Auto for being my #1 parts store!!

Michael Catalan

★★★★☆

7 months ago

Usually friendly, except the lady currently working there, she needs to learn customer service a little bit different. Other than that, A+

Michael Runyon

★★★★★

a year ago

Big thank you for holding my online order of road salt. This was the only store I could find it (no Lowes/Walmart/ACE/etc.). I think overheard the associate say the sold out a long time ago. I totally would've got it if they passed it off to one of the customers. They held it all day, and man did the house need it. It's the little things, thanks

Laura Rodriguez

★★★★★

7 months ago

Staff is very knowledgeable and helpful! Mike helped me over the phone and he was great! Thanks so much!

Barry Wilson

★★★★☆

6 years ago

Stopped in to get a set of windshield wiper blades they had a nice large selection the salesman were a great help ended up going with a set of Rain-X wiper blades the salesman installed them for me I'll definitely be going back they were a great help with the wiper blades and more

Kelly Siebert

★★★★★

7 months ago

Mike helped me and he was awesome! The manager is also great, fast service and very friendly. Thank you so much for the help!

joe oliveira

★★★★★

8 months ago

Great food and energy. I wish they would bring back the Bonnie &Clyde roast beef sandwich, it was great! It wouldn't stop me from going but it would make going better!

Beth G

★★★★★

a month ago

Dakota was super helpful when I needed my battery looked at!

Dustin Powell

★★★★★

3 months ago

To the guy that helped my mom on 11/16/25 with her breaks, thank you so much. We were able to use the break fluid to get to a stopping point to have it towed and repaired. (I wish i remembered your name) definitely made me a customer, when i need auto supplies. You are sir are one of the best!