VIP Service Center at Bill Luke Santan

BF ADS Team BREAKTHRU BEV

★★★★★

2 months ago

Sally at the service Center was so quick to help, communicate and make the process as painless as possible! Their paint work on my jeep grand Cherokee made it look brand new, too. Thanks for your help team!

Rebeca Fuller

★★☆☆☆

a month ago

I recently had an oil change and alignment done at Bill Luke San Tan service department. Unfortunately, I found the service provider to be less than friendly. My main concern arose the day after the service when I discovered a moderate oil leak in my car. This is the second time I’ve experienced this issue, which forced me to rearrange my work schedule. I recommend that others check their oil filters and inspect under their cars before leaving the service department to avoid similar problems.

R Sanchez

★★★★★

a year ago

I had a great experience here. They were friendly and fast. From the time I pulled up I was greeted and take care of. Absolutely felt like VIP service. Sally was so helpful and kept us up to date on progress.

Kristen Kennedy

★★★★★

a month ago

Jeff was so helpful and informative when needing maintenance services for my car. My experience was excellent. They provide a clean, quiet workspace to wait and prioritize communication.

jim barnes

★★★★★

Edited 3 months ago

I have been a very satisfied customer of Bill Luke of San Tan since purchasing my 2022 Lexus RX 350. I selected the Gila Coat package at time of purchase and could not be happier with product and its application.Sally Kuhlman is the professional who checks me in for each appointment and advises on status towards completion as well as value added services available to me. She is knowledgeable, personable and extremely competent in all that she does. She is a true asset to the Bill Luke organization. I have only complements for your organization/staff at every level.

k p

★★★★★

4 months ago

Easy to schedule an appointment ovwr the phone. Upon my appointment, I was greeted by Jeff. After waiting in the lobby I was informed certain work was needed and fortunately, still covered by my warranty. Jeff advised of a plan of action ensuring they would get the parts in a timely manner and offered a Rental vehicle. Jeff kept me updated every step on the way including reaching out when my car was ready the same day! Thank you, Jeff, for your great work in customer service!

T Edgerton

★★★★★

Edited a month ago

As with any dealership, prices will always be a thing. I scheduled this appointment the week before and I was in and out quickly on the day of the service. Advisor Jeff Jerde was extremely helpful and was able to get an expensive issue covered by the manufacturer. It was much appreciated.

TJ Lawrence

★★★★★

a month ago

I absolutely love coming to this place. They have been nothing sort of phenomenal and Beatrice is always a pleasure to work with. The communication is top-notch, and I never felt blindsided by anything. I will continue to bring our Wagoneer here and I intend to start taking my Duramax here as well

James Burkardt

★★★★★

4 months ago

Absolutely great service. Jeff was more than accommodating to me every time I had interactions with him. I was greeted immediately by Brad and he wrote up the ticket for Jeff as he was busy with another customer. This was absolutely amazing. The way your team worked together was incredible. Thank you so much for the excellent experience at your dealership

Oscar Garcia

★★★★★

2 weeks ago

Great service from a great team! Sally is always so friendly and knowledgeable. She walked me through all the recommendations and was not pushy. Definitely recommend!

Carlee Cate

★★★★★

4 months ago

Sally was awesome!!! Allowed us to leave our car after hours and pick it up after hours! Times that worked for us! Love it when something is covered by warranty and no charge, especially on our kids car. They had to order parts and it came in and was completed much sooner than expected! Seamless process

Benjamin Lacy

★★★★★

a year ago

I just had a wonderful experience getting my vehicle serviced. Staff is friendly and inviting. Helped me every step through the process of getting some extended warranty work performed. I had purchased an extended warranty when I purchased my vehicle at Bill Luke Santan and was unsure how it worked. It was great having the vanishing deductible. I didn’t have to pay a cent. Also received a rental car for a couple days through the service contract while my vehicle was being repaired. Thanks Lucy and the entire service staff for getting vehicle fixed up and making the entire process painless Great Job! 👏🏻

Cynthia Chancellor

★★★★★

4 months ago

Toke my car into Bill Luke Service - Front end didn’t feel right and after replacing a few parts, 4 new tires, an alignment and a brake fluid flush, she feels awesome!! The cost was very fairly priced and Brad toke his time to explain what they were seeing and which repairs he felt we should focus on. I also like that he educated me to possible future repairs. I plan on going back - Such a better service with very comparative pricing - Even the new Tires cost less then Discount Tires and Big O!! Thanks Bill Luke

Julie Woolsey

★★★★★

2 months ago

Sally went above and beyond to make sure our experience went smoothly! Keeping us informed along the way…everything done in a timely matter…multiple issues dealt with in one visit…helping with recall issues…it was fabulous!! I have had horrible experiences at other dealerships so was fun shy but Sally regained my hope in service managers! Thank you so much for your help !!

Thomas Stalberger

★★★★★

4 months ago

Sally Kulhman did an incredible job for me and my VW Atlas during the past week (a couple visits). Sally totally understands the importance of meeting Customer needs, and certainly made sure that all items I requested were completed. She also went over and above to fix, replace, or repair several items I had not mentioned, and along with the complete detailing my Atlas looks brand new. She also picked out a great set of tires for me and my SUV is driving smoother and more comfortable. I hope that Bill Luke Auto fully understands you have an amazing team member. Sally listens to her customers and takes care of their needs. This has been my first visit to your Service Operation and now I know who to call for future maintenance and repair. Thanks for listening. Tom Stalberger

Carol Pagan

★★★★★

2 weeks ago

Brought our vehicle in and Jeff took great care of us. An appointment was made for the work to be done after he made sure the parts time needed would be available. We were very happy with the service Jeff provided.

Abraham

★★★★★

a month ago

I recently had my vehicle serviced here and couldn’t be happier with the experience. The staff was professional and very attentive throughout the entire process. Everything was clearly explained, and any unexpected findings were communicated right away along with the best course of action. Even though this location is a bit far from me, the level of service and professionalism makes it absolutely worth the drive.