Google Reviews
Alex Rosenberger
★★★★★
4 months ago
Took really good care of my vehicle. Cyrus and his team were very communicative to each other on what they were doing and performed a safety check to make sure there were no leaks.
Barrettube live
★
☆☆☆☆
3 months ago
I was there for approximately 45 min.! I understand the person taking my information was training but should be trained enough to go through process if going to be left alone. I had a coupon that was not applied and they refused to cancel my transaction and run again but instead gave me a half off coupon for the next time which was the coupon I already had.. which obviously you can get texted to you right as you wait…. 45 min… very unimpressed. People were “kind” but not a way to run a service station.
Ripley Johnson
★★★★★
5 months ago
From the moment you pull up, you can tell how important customer service is to everyone who works there. They walk out to bring you a cold bottle of water before you even pull in the bay for them to service your vehicle. Because they are human beings, they occasionally make a small mistake here or there, but boy do they jump on it and make it right quick as lightning for you! They've never failed to impress me with their skills, kindness, and extensive knowledge of requirements for all the different makes and models of vehicles. And on top of all of that, military veterans and first responders get 25% off 🤑😃 Quick, convenient, and priced right. Why would you ever go anywhere else?
Edward Duensing
★★★★★
4 months ago
The young man who serviced my car was quite personable and knowledgeable. Shea, the other member of the team that worked on my car, was also very competent and friendly. I will be returning to this facility next time my car needs service.
Angela Brooks
★★★★★
4 months ago
Most professional oil change I have ever had. They were mindful of my time, I knew what was going on the whole time. They should the difference in the filters. Highly recommend!
Daniel Fields
★
☆☆☆☆
a month ago
Asked about cost before oil change the cost was 15 buck higher. Spilt oil all over engine it's still burning off. Told then not to do anything but check oil and top off tires they pulled filter. They are not organized,cant follow instructions, and overpriced
lisa dooley
★★★★★
4 months ago
Amazing experience. First time at this location., Staff was friendly, courteous and professional. As soon as we pulled, came to car with cold bottles of water. Communicated amongst each other. Cleaned front and back window, made sure no spots on car where they touched. Very pleased will definitely return.
B Thompson
★★★★★
5 months ago
These guys were wonderful. Got me in and out super fast. Really took care of my car. Made sure that the tire pressure was great. Really wonderful. I'll definitely be going back to see them again
Mark Austin
★★★★★
2 months ago
The store on Franklin Rd was fantastic! Very thorough! The store in Hollins is not nearly as professional. A young kid that checked me in in Hollins recorded the wrong mileage on my car. It has caused car fax to report odometer discrepancy. I said something at the time. The kid said “oh, I’ll fix it” he didn’t and now I have this issue. I will be going after that store and the employee for loss of value. If you need an oil change, go to Franklin/Electric rd store!
amber kamide
★★★★★
3 months ago
I honestly dread getting my oil changed. But this was a fantastic experience. I will only be returning to Take 5 for my oil changes from now on. They were kind, worked efficiently and explained things to me. I didn’t feel any pressure to upsell me on other items. They gave me a free water while I was waiting. It was great!
Josh Anthony
★★★★★
a month ago
Got my oil changed here and their system was down because of outside circumstances (internet being down, power outages, and unforeseen circumstances) the team still changed the oil in my truck and communicated what was happening. They were even willing for me to drive off and pay later because of the circumstances. I appreciated the communication and willingness to serve me as their customer.
Emily Lyle
★★★★★
3 months ago
The best oil change I’ve ever had! Friendly and quick service for a Saturday morning. They have coupons available online so the price was very fair and they even informed me of a couple issues I need to get checked out. I won’t be going back to the dealership anymore for my oil changes.
April Jean
★★★★★
4 months ago
I know it's really weird to say, but this was the most comfortable and friendly oil change I ever had. I didn't feel pushed into buying anything.I was informed on what was going on.They told me something that was wrong with my vehicle that others would have let slide. I actually really enjoyed speaking to the two people who took care of me. Thank you for doing a great job!
KrowFactory
★★★★★
3 weeks ago
There was a new guy, working on my car can not for the life of me remember his name, seemed very attentive when getting instructed from the manager and was already very knowledgeable, will definitely be going again. Manger Shea ( remembered her name because of shea butter haha) was incredibly knowledgeable and actually knew how to remove the maintenance code on my dash
Tammy Nolen
★★★★★
a month ago
Shea did a great job of explaining everything to me. This was my first time going here and she made it a very pleasant experience…even though it was freezing outside! The rest of the crew did a fast and great job! We will be going here from now on!
Marcellous smith
★★★★★
3 weeks ago
Amazing experience! I had my car and my mom’s car serviced. They handled us both perfectly and were cheerful and friendly throughout. I’m coming to this one from now on!
Vicki Greer
★★★
☆☆
a month ago
After telling the technician I DID NOT want the $84.99 package but I needed oil for a high mileage SUV, I was not told that would be the higher price package with a limited quantity of oil. Once that 5 quart limit was reached there was an additional fee for the last quart I needed. NONE OF THIS WAS EXPLAINED TO ME Oh it was when I asked why my bill was $104.83 He did offer to change or look at my cabin filter but i declined. My air was replenished and new stem covers on my tires. 🙂 I just wish the communication had been better. I totally forgot my coupon at the visit, it didn’t show the bar codes in the service bay
shellly Gunsalllus
★★★★★
a month ago
Shea & Ricky gave my baby Cheri* a wonderful oil change full service. We'll def b back soon. Thank u!
Ibe Zerpa
★★★★★
3 weeks ago
This place has been a huge help since I moved to Roanoke seven months ago. I know I can count on the team to take great care of our cars, and they are always so warm and kind to me and my husband. I love the quality of their service, but even more, I appreciate the quality of the people who work here
Monty R.
★★★★
☆
3 months ago
This was my first visit to Take 5. I came on a Wednesday evening and found quick service from two representatives who were thorough, very professional and friendly. Service for an oil change/filter change took about 30 minutes which felt quite long. The prices were average and the place is in a frequented location. You will have to go around the back as it is attached to a gas station - signs aren't very big on directing you where to go once you pull into the lot. Overall, it was a good visit with pleasant folks!
